LEADER 02709nam 2200589 a 450 001 9910791973903321 005 20200520144314.0 010 $a1-283-08461-9 010 $a9786613084613 010 $a0-7391-3476-0 035 $a(CKB)2560000000072817 035 $a(EBL)686268 035 $a(OCoLC)719383412 035 $a(SSID)ssj0000473315 035 $a(PQKBManifestationID)12230267 035 $a(PQKBTitleCode)TC0000473315 035 $a(PQKBWorkID)10436345 035 $a(PQKB)10533159 035 $a(MiAaPQ)EBC686268 035 $a(Au-PeEL)EBL686268 035 $a(CaPaEBR)ebr10468554 035 $a(CaONFJC)MIL308461 035 $a(EXLCZ)992560000000072817 100 $a20101015d2011 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aSorting letters, sorting lives$b[electronic resource] $edelivering diversity in the United States Postal Service /$fLinda B. Benbow 210 $aLanham, Md. $cLexington Books$dc2011 215 $a1 online resource (259 p.) 300 $aDescription based upon print version of record. 311 $a0-7391-3474-4 320 $aIncludes bibliographical references and index. 327 $aDiversity makes the USPS stronger, and weaker -- Work in an urban mail processing facility -- Integrated work areas -- Work in a resegregated postal facility -- Power, symbolic, and invisible tokens -- Sorting lives in the United States Postal Service. 330 $aSorting Letters, Sorting Lives offers an examination of a workplace that for many years has employed an extraordinarily diverse workforce: the United States Postal Service. In the post-civil rights era, the Postal Service took a leading role in managing a diverse workforce, seeking to acknowledge and honor the different groups and cultures represented among its workforce. The USPS has constantly been looking for ways to motivate its employees, to create a sense of fairness and belonging, and to minimize interpersonal and inter-group conflicts. Linda Benbow examines the organizational culture a 606 $aDiversity in the workplace$zUnited States$vCase studies 606 $aPostal service$zUnited States$xEmployees$vCase studies 606 $aLetter mail handling$zUnited States$vCase studies 615 0$aDiversity in the workplace 615 0$aPostal service$xEmployees 615 0$aLetter mail handling 676 $a383/.49730683 700 $aBenbow$b Linda B.$f1956-$01490361 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910791973903321 996 $aSorting letters, sorting lives$93711709 997 $aUNINA