LEADER 02509nam  2200625 a 450 
001 9910791436803321
005 20200520144314.0
010   $a1-64287-632-1
010   $a1-282-81261-0
010   $a9786612812613
010   $a1-4416-7847-6
035   $a(CKB)2560000000051573
035   $a(EBL)3011370
035   $a(SSID)ssj0000674119
035   $a(PQKBManifestationID)11405942
035   $a(PQKBTitleCode)TC0000674119
035   $a(PQKBWorkID)10664746
035   $a(PQKB)10602218
035   $a(Au-PeEL)EBL3011370
035   $a(CaPaEBR)ebr10416031
035   $a(OCoLC)923634215
035   $a(Au-PeEL)EBL4953460
035   $a(CaONFJC)MIL281261
035   $a(OCoLC)1027193936
035   $a(PPN)157784630
035   $a(MiAaPQ)EBC3011370
035   $a(EXLCZ)992560000000051573
100   $a20101004d2010      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aServices management$b[electronic resource] /$fH.R. Appannaiah ... [et al.]
205   $aRev. ed.
210   $aMumbai [India] $cHimalaya Pub. House$d2010
215   $a1 online resource (283 p.)
300   $aDescription based upon print version of record.
311   $a93-5024-393-8 
320   $aIncludes bibliographical references.
327   $aCover -- Contents -- Chapter 1 : Services Management- An Overview -- Chapter 2 :Services Classification -- Chapter 3 :Marketing Mix Of Services -- Chapter 4 : Customer Relationship Management In Services -- Chapter 5 :Planning And Managing Service Delivery -- Chapter 6 :Tourism Management -- Chapter 7 :Travel Services -- Chapter 8 :Health Care Services -- Chapter 9 :Hotel Industry.
330   $aChapter 1. SERVICES MANAGEMENT - AN OVERVIEWChapter 2. SERVICES CLASSIFICATIONChapter 3. MARKETING MIX OF SERVICESChapter 4. CUSTOMER RELATIONSHIP MANAGEMENT INSERVICES Chapter 5. PLANNING AND MANAGING SERVICE DELIVERYChapter 6. TOURISM MANAGEMENTChapter 7. TRAVEL SERVICESChapter 8. HEALTH CARE SERVICESChapter 9. HOTEL INDUSTRY.
606   $aService industries$xManagement
606   $aHospitality industry$xManagement
615  0$aService industries$xManagement.
615  0$aHospitality industry$xManagement.
676   $a338.4068
700   $aAppannaiah$b H. R$01504013
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910791436803321
996   $aServices management$93744842
997   $aUNINA