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100   $a20130912h19931993  fy             0
101 0 $aeng
135   $aur|||||||||||
181   $2rdacontent
182   $2rdamedia
183   $2rdacarrier
200 10$aImproving public sector productivity $econcepts and practice /$fEllen Doree Rosen
210  1$aNewbury Park, Calif. :$cSage Publications,$d1993.
210  4$aŠ1993
215   $a1 online resource (viii, 280 pages) $cillustrations
300   $aDescription based upon print version of record.
311 0 $a1-322-42196-X 
311 0 $a0-8039-4573-6 
320   $aIncludes bibliographical references and index.
327   $aCover; Contents; Preface; Acknowledgments; Chapter 1 - Introduction; Chapter 2 - The Politics of Productivity; Chapter 3 - Productivity Concepts and Applications; Chapter 4 - Measurement; Chapter 5 - Measuring Productivity; Chapter 6 - Improving the Work Process; Chapter 7 - Training and Motivating the Worker; Chapter 8 - Empowering the Worker; Chapter 9 - Management Options for Obtaining Resources; Chapter 10 - Managing for Productivity; Chapter 11 - Strategy; Index; About the Author
330   $aThis volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.
606   $aGovernment productivity
615  0$aGovernment productivity.
676   $a352.375
700   $aRosen$b Ellen Doree$f1924-$01493185
801  0$bStDuBDS
801  1$bStDuBDS
906   $aBOOK
912   $a9910791076303321
996   $aImproving public sector productivity$93716049
997   $aUNINA