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010   $a1-4522-5436-2
035   $a(CKB)2550000001194174
035   $a(EBL)1598386
035   $a(MiAaPQ)EBC1598386
035   $a(OCoLC)1007857974
035   $a(StDuBDS)EDZ0000159398
035   $a(EXLCZ)992550000001194174
100   $a20130912d1993      fy|            0
101 0 $aeng
135   $aur|||||||||||
181   $2rdacontent
182   $2rdamedia
183   $2rdacarrier
200 10$aTotal quality management in human service organizations$b[electronic resource] /$fLawrence L. Martin
210   $aNewbury Park, Calif. $cSAGE$d1993
215   $a1 online resource (ix, 109 p.)
225 1 $aSage human services guide ;$v67
300   $a"Published in cooperation with the University of Michigan School of Social Work."
311   $a1-322-42008-4 
311   $a0-8039-4950-2 
320   $aIncludes bibliographical references.
327   $aCover; Contents; Preface; Chapter 1 - Quality Management: The New Managerial Wave; Chapter 2 - What Is Total Quality Management (TQM)?; Chapter 3 - TQM as a Philosophy of Management; Chapter 4 - Quality as an Organizational Goal; Chapter 5 - Collecting and Using Customer Quality Data; Chapter 6 - Understanding and Controlling Variation; Chapter 7 - Continuous Quality Improvement Through Teamwork; Chapter 8 - Top Management Commitment; Chapter 9 - Contractor Involvement; Chapter 10 - A Plan for Implementing TQM; Afterword: Quality as a Journey; References; About the Author
330 8 $aTotal Quality Management (TQM) is shaping the management of the 1990s. This book presents TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.
410  0$aSage human services guides ;$vv. 67.
606   $aTotal quality management in human services$zUnited States
615  0$aTotal quality management in human services
676   $a361.00685
700   $aMartin$b Lawrence L.$f1945-$01493165
801  0$bStDuBDS
801  1$bStDuBDS
906   $aBOOK
912   $a9910791073803321
996   $aTotal quality management in human service organizations$93716024
997   $aUNINA