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035   $a(OCoLC)864382092
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035   $a(PQKBTitleCode)TC0001209200
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035   $a(OCoLC)867482182
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035   $a(Au-PeEL)EBL1565905
035   $a(CaPaEBR)ebr10821750
035   $a(CaONFJC)MIL547335
035   $a(CaSebORM)9781606495452
035   $a(MiAaPQ)EBC1565905
035   $a(EXLCZ)992550000001166067
100   $a20140104d2014      fy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aAchieving service excellence $emaximizing enterprise performance through innovation and technology /$fC.M. Chang
205   $aFirst edition.
210  1$aNew York, New York (222 East 46th Street, New York, NY 10017) :$cBusiness Expert Press,$d2014.
215   $a1 online resource (148 p.)
225 1 $aService systems and innovations in business and society collection,$x2326-2699
300   $aPart of: 2014 digital library.
311   $a1-60649-544-5 
311   $a1-306-16084-7 
320   $aIncludes bibliographical references (pages 121-126) and index.
327   $aPreface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index.
330 3 $aAs the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of their service enterprises; obviously, these executives and their employees need to develop the knowledge and skills required to achieve such success. This book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue, how to justify projects financially, how to manage the development projects for innovative services, how to reach out to customers, and how to offer them superior service support.
410  0$a2014 digital library.
410  0$aService systems and innovations in business and society collection.$x2326-2699.
606   $aService industries
610   $astrategic differentiation
610   $aoperational excellence
610   $aservice excellence
610   $aengineers and service professionals
610   $askills and knowledge
610   $ainnovation and technology
615  0$aService industries.
676   $a338.4
700   $aChang$b C. M$g(Ching Ming),$f1935-$0522024
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910790855103321
996   $aAchieving service excellence$93674417
997   $aUNINA