LEADER 03992nam 22006251 450 001 9910790384203321 005 20200520144314.0 010 $a1-84928-358-3 010 $a1-299-46868-3 010 $a1-84928-357-5 035 $a(CKB)2670000000204363 035 $a(EBL)918794 035 $a(OCoLC)799769002 035 $a(SSID)ssj0000908651 035 $a(PQKBManifestationID)11570634 035 $a(PQKBTitleCode)TC0000908651 035 $a(PQKBWorkID)10901628 035 $a(PQKB)11706391 035 $a(Au-PeEL)EBL918794 035 $a(CaPaEBR)ebr10772214 035 $a(CaONFJC)MIL478118 035 $a(CaSebORM)9781849283588 035 $a(MiAaPQ)EBC918794 035 $a(EXLCZ)992670000000204363 100 $a20120716d2012 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aRunning IT like a business $ea step-by-step guide to Accenture's Internal IT /$fRobert E. Kress 205 $aSecond edition. 210 1$aEly, Cambridgeshire :$cIT Governance Publishing,$d2012. 215 $a1 online resource (135 p.) 300 $aDescription based upon print version of record. 311 $a1-84928-368-0 311 $a1-84928-356-7 327 $aPreface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: IT Strategy and Governance; Start with strategy; Developing your IT strategy; IT governance; Mirroring your corporate structure; Prioritizing IT investments; Investment portfolios; Clarity around accountability; Running IT like a business; Chapter 2: Crafting a Menu of Managed Services; Standards and specials; Case study number 1: e-mail; Case study number 2: technology support; Think product and service; Think pricing; Think customer; Your managed services roadmap; Running IT like a business 327 $aChapter 3: Tracking IT PerformancePerformance measurements; Measuring satisfaction; Metric management; Benchmarking; Benefits realization; Running IT like a business; Chapter 4: Creating Value across the Enterprise; Doing more for less; Help others be more productive; Help the entire enterprise; Reduce risk; Enable growth; Make smart value judgments; Communicate the value you create; Running IT like a business; Chapter 5: Tricks of the Trade for Running IT like a Business; Flexible resources; IT human resources model - positions and roles; Employee engagement; Managing suppliers and contracts 327 $aPlanning and resource managementTo capitalize or to expense?; Audit and regulatory compliance management; Running IT like a business; Chapter 6: Toward High-performance IT; 1. Strategic IT alignment; 2. Governance; 3. Application architecture; 4. Information management; 5. Service management and operations; 6. Solutions delivery; 7. Workforce and resource management; 8. Information and technology security; 9. Outsourcing; Running IT like a business; Chapter 7: Accenture's IT Journey; Our corporate heritage; The creation of Accenture; From efficiency to effectiveness 327 $aThe rework versus replace debateResults to date; Cost-benefit analysis; Your transformational IT journey; ITG Resources 330 $aRunning IT like a Business will show you how your IT function can provide much more than products and services and add real value to your business. With clear strategies, helpful diagrams and real-life examples, this book will give you the keys to unlocking your IT function's hidden potential. 606 $aBusiness enterprises$xInformation technology$xManagement 606 $aInformation technology$xManagement 615 0$aBusiness enterprises$xInformation technology$xManagement. 615 0$aInformation technology$xManagement. 676 $a332.67 700 $aKress$b Robert E$01544144 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910790384203321 996 $aRunning IT like a business$93798102 997 $aUNINA