LEADER 02600oam 2200733I 450 001 9910790223503321 005 20230801223308.0 010 $a1-136-59414-0 010 $a0-415-89228-7 010 $a1-280-68710-X 010 $a9786613664044 010 $a0-203-22213-X 010 $a1-136-59415-9 024 7 $a10.4324/9780203222133 035 $a(CKB)2670000000203541 035 $a(OCoLC)795008828 035 $a(CaPaEBR)ebrary10570375 035 $a(SSID)ssj0000681218 035 $a(PQKBManifestationID)12279945 035 $a(PQKBTitleCode)TC0000681218 035 $a(PQKBWorkID)10663384 035 $a(PQKB)10659327 035 $a(SSID)ssj0000688285 035 $a(PQKBManifestationID)11423592 035 $a(PQKBTitleCode)TC0000688285 035 $a(PQKBWorkID)10762153 035 $a(PQKB)10866486 035 $a(MiAaPQ)EBC979058 035 $a(Au-PeEL)EBL979058 035 $a(CaPaEBR)ebr10570375 035 $a(CaONFJC)MIL366404 035 $a(OCoLC)804665078 035 $a(OCoLC)782205751 035 $a(FINmELB)ELB138830 035 $a(EXLCZ)992670000000203541 100 $a20180706d2012 uy 0 101 0 $aeng 135 $aurcn||||||||| 181 $ctxt 182 $cc 183 $acr 200 14$aThe crisis manager $efacing disasters, conflicts, and failures /$fOtto Lerbinger 205 $a2nd ed. 210 1$aNew York :$cRoutledge,$d2012. 215 $a1 online resource (396 p.) 225 1 $aRoutledge communication series 300 $aRev. ed. of: The crisis manager : facing risk and responsibility. 1997. 311 $a0-415-89231-7 320 $aIncludes bibliographical references and index. 327 $a1. Understanding crises -- 2. Risk management : preparing for the worst -- 3. Crisis communication -- 4. Image restoration strategies in crisis communication -- 5. Natural crises -- 6. Biological crises -- 7. Technological crises -- 8. Confrontation crises -- 9. Crises of malevolence -- 10. Crises of mismanagement -- 11. Crises of skewed management values -- 12. Crises of deception -- 13. Crises of management misconduct -- 14. Learning from crises. 410 0$aRoutledge communication series. 606 $aConflict management 606 $aCrisis management 615 0$aConflict management. 615 0$aCrisis management. 676 $a658.4/056 700 $aLerbinger$b Otto.$0114226 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910790223503321 996 $aThe crisis manager$93808025 997 $aUNINA