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100   $a20180414d2011      uy             0
101 0 $aeng
135   $aurcnu||||||||
181   $ctxt
182   $cc
183   $acr
200 14$aThe Exchange$b[electronic resource] /$fDinkin, Steven
205   $a1st edition
210  1$cProductivity Press,$d2011.
215   $a1 online resource (134 p.)
300   $a"A Productivity Press Book."
311   $a1-4665-3781-7 
311   $a1-322-61336-2 
311   $a1-4398-5298-7 
327   $aFront Cover; Contents; The Authors; Acknowledgments; Chapter 1 - A Different Approach to Resolving Workplace Disputes; Chapter 2 - How The Exchange Works: A Case Study; Chapter 3 - Getting Ready; Chapter 4 - Holding Private Meetings; Chapter 5 - Developing an Issue List; Chapter 6 - Stage III: Conducting the Joint Meeting; Chapter 7 - Problem Solving: Building a Solution Together; Chapter 8 - Culture, Diversity, and Other Things That Matter; Chapter 9 - Making the Most of The Exchange in Your Organization; Chapter 10 - Using The Exchange with the People and Organizations You Serve
327   $aChapter 11 - About The Exchange and Its CreatorsBack Cover
330   $aThis book introduces a process called The Exchange that will make ones job easier. It is about the kinds of conflicts that drive a manager or supervisor crazy. The book is intended for the designated problem solvers, whether official or unofficial.
606   $aConflict management
606   $aPersonnel management
606   $aInterpersonal conflict$xPrevention
606   $aConflict management$vCase studies
606   $aPersonnel management$vCase studies
606   $aInterpersonal conflict$xPrevention$vCase studies
615  0$aConflict management.
615  0$aPersonnel management.
615  0$aInterpersonal conflict$xPrevention.
615  0$aConflict management
615  0$aPersonnel management
615  0$aInterpersonal conflict$xPrevention
676   $a303.69
700   $aDinkin$b Steven$01573545
702   $aFilner$b Barbara
702   $aMaxwell$b Lisa
712 02$aSafari, an O'Reilly Media Company.
801  0$bOCoLC-P
801  1$bOCoLC-P
906   $aBOOK
912   $a9910790217903321
996   $aThe Exchange$93849307
997   $aUNINA