LEADER 02722nam 2200697 a 450 001 9910790194203321 005 20111121102316.0 010 $a979-84-00-68631-3 010 $a979-82-16-11819-0 010 $a1-280-56938-7 010 $a9786613598981 010 $a0-313-39596-9 024 7 $a10.5040/9798400686313 035 $a(CKB)2670000000160721 035 $a(EBL)871431 035 $a(OCoLC)780442539 035 $a(SSID)ssj0000623148 035 $a(PQKBManifestationID)12251280 035 $a(PQKBTitleCode)TC0000623148 035 $a(PQKBWorkID)10647272 035 $a(PQKB)11150022 035 $a(Au-PeEL)EBL871431 035 $a(CaPaEBR)ebr10545296 035 $a(CaONFJC)MIL359898 035 $a(MiAaPQ)EBC871431 035 $a(OCoLC)745980479 035 $a(DLC)BP9798400686313BC 035 $a(EXLCZ)992670000000160721 100 $a20110923e20122024 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aMisLeading indicators$b[electronic resource] $ehow to reliably measure your business /$fPhilip Green and George Gabor 210 1$aSanta Barbara, Calif. :$cPraeger,$dc2012. 210 2$aNew York :$cBloomsbury Publishing (US),$d2024. 215 $a1 online resource (300 p.) 300 $aDescription based upon print version of record. 311 $a0-313-39595-0 320 $aIncludes bibliographical references and index. 327 $aWhat indicators indicate -- Measuring accurately with instruments -- Rating, scoring, and ranking reliably -- How people react to measurements -- Why performance dashboards mislead -- Focusing employees with measurements -- Going against the flow: navigating changing data streams -- How averages distort indicators -- Opposing views: are you being misled? -- Misleading ourselves with measurements of risk. 330 $a This book reveals the hidden and potentially misleading nature of measurements, empowering readers to avoid making critical business decisions that are harmful, unreasonable, unwarranted, or plain wrong. 606 $aEconomic indicators 606 $aManagement$xStatistical methods 606 $aPerformance$xStatistical methods 606 $aWork measurement 615 0$aEconomic indicators. 615 0$aManagement$xStatistical methods. 615 0$aPerformance$xStatistical methods. 615 0$aWork measurement. 676 $a658.0072/7 700 $aGreen$b Philip$f1959-$01523687 701 $aGabor$b George$01523688 801 0$bDLC 801 1$bDLC 801 2$bDLC 906 $aBOOK 912 $a9910790194203321 996 $aMisLeading indicators$93763981 997 $aUNINA