LEADER 05086nam 2200757Ia 450 001 9910789836903321 005 20220318233107.0 010 $a0-8014-5833-1 024 7 $a10.7591/9780801458330 035 $a(CKB)2670000000080879 035 $a(OCoLC)726824255 035 $a(CaPaEBR)ebrary10457616 035 $a(SSID)ssj0000488179 035 $a(PQKBManifestationID)11290508 035 $a(PQKBTitleCode)TC0000488179 035 $a(PQKBWorkID)10447103 035 $a(PQKB)10682319 035 $a(MdBmJHUP)muse28705 035 $a(DE-B1597)480109 035 $a(DE-B1597)9780801458330 035 $a(Au-PeEL)EBL3137995 035 $a(CaPaEBR)ebr10457616 035 $a(CaONFJC)MIL681577 035 $a(MiAaPQ)EBC3137995 035 $a(EXLCZ)992670000000080879 100 $a20080625d2009 uy 0 101 0 $aeng 135 $aurcn||||||||| 181 $ctxt 182 $cc 183 $acr 200 00$aUp in the air$b[electronic resource] $ehow airlines can improve performance by engaging their employees /$fGreg J. Bamber ... [et al.] 210 $aIthaca $cILR Press/Cornell University Press$d2009 215 $a1 online resource (236 p.) 300 $aBibliographic Level Mode of Issuance: Monograph 311 0 $a1-322-50295-1 311 0 $a0-8014-4747-X 320 $aIncludes bibliographical references and index. 327 $tFront matter --$tContents --$tPreface --$t1. Low-Cost Competition in the Airline Industry --$t2. Developments in the U.S. Airline Industry --$t3. Developments in the Airline Industry in Other Countries --$t4. Industry Trends in Costs, Productivity, Quality, and Morale --$t5. Alternative Strategies for New Entrants: Southwest vs. Ryanair --$t6. The Legacy Responses: Alternative Approaches --$t7. Building a More Balanced Airline Industry --$tNotes --$tIndex 330 $aWhen both an industry's workers and its customers report high and rising frustration with the way they are being treated, something is fundamentally wrong. In response to these conditions, many of the world's airlines have made ever-deeper cuts in services and their workforces. Is it too much to expect airlines, or any other enterprise, to provide a fair return to investors, high-quality reliable service to their customers, and good jobs for their employees? Measured against these three expectations, the airline industry is failing. In the first five years of the twenty-first century alone, U.S. airlines lost a total of $30 billion while shedding 100,000 jobs, forcing the remaining workers to give up over $5 billion in wages and benefits. Combined with plummeting employee morale, shortages of air traffic controllers, and increased congestion and flight delays, a total collapse of the industry may be coming. Is this state of affairs inevitable? Or is it possible to design a more sustainable, less volatile industry that better balances the objectives of customers, investors, employees, and the wider society? Does deregulation imply total abrogation of government's responsibility to oversee an industry showing the clear signs of deterioration and increasing risk of a pending crisis? Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew von Nordenflycht explore such questions in a well-informed and engaging way, using a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance among the interests of customers, employees, and shareholders. Specifically, the authors recommend that firms learn from the innovations of companies like Southwest and Continental Airlines in order to build a positive workplace culture that fosters coordination and commitment to high-quality service, labor relations policies that avoid long drawn-out conflicts in negotiating new agreements, and business strategies that can sustain investor, employee, and customer support through the ups and downs of business cycles. 606 $aAirlines$zUnited States$xEmployees 606 $aAirlines$zUnited States$xPersonnel management 606 $aAirlines$xEmployees$xLabor unions$zUnited States 606 $aIndustrial relations$zUnited States 606 $aAirlines$xEmployees 606 $aAirlines$xPersonnel management 606 $aAirlines$xEmployees$xLabor unions 606 $aIndustrial relations 615 0$aAirlines$xEmployees. 615 0$aAirlines$xPersonnel management. 615 0$aAirlines$xEmployees$xLabor unions 615 0$aIndustrial relations 615 0$aAirlines$xEmployees. 615 0$aAirlines$xPersonnel management. 615 0$aAirlines$xEmployees$xLabor unions. 615 0$aIndustrial relations. 676 $a387.7068/3 700 $aBamber$b Greg J.$01046679 701 $aBamber$b Greg$f1949-$01046679 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910789836903321 996 $aUp in the air$93744031 997 $aUNINA