LEADER 00999nam0-22002891i-450- 001 990001701170403321 005 20050412120918.0 035 $a000170117 035 $aFED01000170117 035 $a(Aleph)000170117FED01 035 $a000170117 100 $a20030910d1936----km-y0itay50------ba 101 0 $aita 200 1 $a<>lavoro agricolo nelle attivitą delle Corporazioni$epubblicazione edita in occasione dell'Assemblea Nazionale delle Corporazioni del 23 marzo 1936$fAssemblea Nazionale delle Corporazioni 210 $aRoma$cConfederazione Fascista dei Lavoratori dell'Agricoltura$d1936 215 $a557 p.$d26 cm 610 0 $aLavoro 610 0 $aFascismo 676 $a331 710 02$aAssemblea Nazionale delle Corporazioni$e$0492779 801 0$aIT$bUNINA$gRICA$2UNIMARC 901 $aBK 912 $a990001701170403321 952 $a60 331 B 15$b13402$fFAGBC 959 $aFAGBC 996 $aLavoro agricolo nelle attivitą delle Corporazioni$9362400 997 $aUNINA LEADER 02692oam 2200505 450 001 9910789752903321 005 20221024101314.0 010 $a1-315-70486-2 010 $a1-317-47213-6 010 $a1-283-26896-5 010 $a9786613268969 010 $a0-7656-2520-2 035 $a(OCoLC)753700911 035 $a(MiFhGG)GVRL5ROV 035 $a(EXLCZ)992670000000114082 100 $a20110218d2012 uy 0 101 0 $aeng 135 $aurun|---uuuua 181 $ctxt 182 $cc 183 $acr 200 10$aEmotional labor and crisis response $eworking on the razor's edge /$fSharon H. Mastracci, Mary E. Guy, Meredith A. Newman 210 $aArmonk, N.Y. $cM.E. Sharpe$d2012 210 1$aArmonk, N.Y. :$cM.E. Sharpe,$d2012. 215 $a1 online resource (xvii, 173 pages) 225 0 $aGale eBooks 300 $aDescription based on print version record. 311 $a0-7656-2518-0 320 $aIncludes bibliographical references and index. 327 $aEmotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor. 330 $aThe authors of the award-winning Emotional Labor now investigate how that book's concepts are actually applied in public service delivery, focusing on crisis responders who work in the most emotionally demanding situations. Emotional Labor and Crisis Response goes inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/department spokespersons who are the initial faces of the organization and who deal with the public immediately following crises. The authors explore how these public servants interpret unwritten ""feeling rules,"" and how they 606 $aPublic service employment$zUnited States$xPsychological aspects 606 $aCrisis management$zUnited States 615 0$aPublic service employment$xPsychological aspects. 615 0$aCrisis management 676 $a363.34068/1 700 $aMastracci$b Sharon H.$f1968-$0847234 702 $aGuy$b Mary E$g(Mary Ellen), 702 $aNewman$b Meredith A.$f1949- 801 0$bMiFhGG 801 1$bMiFhGG 906 $aBOOK 912 $a9910789752903321 996 $aEmotional labor and crisis response$93719381 997 $aUNINA