LEADER 05238nam 2200649 a 450 001 9910789724203321 005 20230725032249.0 010 $a1-283-26920-1 010 $a9786613269201 010 $a0-335-24272-3 035 $a(CKB)2670000000114616 035 $a(EBL)771414 035 $a(OCoLC)751963528 035 $a(SSID)ssj0000536273 035 $a(PQKBManifestationID)12234312 035 $a(PQKBTitleCode)TC0000536273 035 $a(PQKBWorkID)10552315 035 $a(PQKB)10757493 035 $a(MiAaPQ)EBC771414 035 $a(Au-PeEL)EBL771414 035 $a(CaPaEBR)ebr10499003 035 $a(CaONFJC)MIL326920 035 $a(EXLCZ)992670000000114616 100 $a20111025d2011 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aEngaging patients in healthcare$b[electronic resource] /$fAngela Coulter 210 $aMaidenhead $cOpen University Press$d2011 215 $a1 online resource (227 p.) 300 $aDescription based upon print version of record. 311 $a0-335-24271-5 320 $aIncludes bibliographical references and index. 327 $aCONTENTS; Preface; Acknowledgements; 1 The policy context; Overview; The case for engagement; Challenging professional dominance; Promoting responsiveness; Policy goals; The patient's role; Trust; A note on terminology; Summary; References; 2 Improving care processes; Overview; Policy levers; Patient-centred care; Patients' priorities; Monitoring the quality of care; Substandard care; International comparisons; Obtaining and using patient feedback; Perceptions of NHS care; Incentivizing quality improvements; Giving patients a choice of provider; The pros and cons of choice; Exercising choice 327 $aStrengthening patients' rightsThe Patients' Charter; The NHS Constitution; Involving patients in redesigning services; Experience-based design; Summary; References; Further reading; 3 Building health literacy; Overview; The importance of health literacy; Literacy and health inequalities; Measuring health literacy; Raising standards; Health education; Theories of health behaviour; Health information; Information sources; Health information on the Internet; Information quality; Information as therapy; Impact of health information; Health in the media; Impact of media stories; Disease-mongering 327 $aSocial marketingSummary; References; Further reading; 4 Selecting treatments; Overview; Shared decision-making; Practice variations; Sharing expertise; Clinician-patient relationships; Shared decision-making and health reform; Expectations of involvement; Lack of involvement in decisions; Informed consent; Patient decision aids; Risk communication; Support for participation; Advance care plans; Improving decision quality; Overcoming the barriers; Summary; References; Further reading; 5 Strengthening self-care; Overview; Managing minor illness; Support for self-care 327 $aThe importance of chronic diseaseSelf-management of long-term conditions; Care planning; The Chronic Care Model; Collaborative care; Chronic care system; Theoretical underpinnings; Self-management education; Integrated self-management support; Supporting people in their own homes; Record access; Personal health budgets; Evidence on what works; Summary; References; Further reading; 6 Ensuring safer care; Overview; Patient safety; Patients' contribution; Choosing a safe healthcare provider; Helping to reach an accurate diagnosis; Participating in treatment decision-making 327 $aContributing to safe medication useParticipating in infection control initiatives; Checking the accuracy of medical records; Observing and checking care processes; Reporting adverse events; Practising effective self-care; Advocacy and feedback; When things go wrong; Summary; References; Further reading; 7 Participating in research; Overview; The importance of patients' role in research; Participatory research; Determining research priorities; Commissioning research; Designing studies; Recruiting participants; Measuring health outcomes; Gathering and analysing data 327 $aDisseminating and using research findings 330 $aThis new text is a complete guide to patient engagement and participation in healthcare, which is a central theme of health policy in the UK and internationally. Angela Coulter explains the theories, models and policies used as well as giving extensive practical examples to illustrate the reality of patient involvement, and how it impacts on health outcomes. Based on 250 systematic reviews in the area, this is the most current and comprehensive text on the market. 606 $aPatient education 606 $aPatient participation$zEngland 606 $aPublic health$zEngland$xCitizen participation 615 0$aPatient education. 615 0$aPatient participation 615 0$aPublic health$xCitizen participation. 676 $a362.104256 700 $aCoulter$b Angela$01577477 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910789724203321 996 $aEngaging patients in healthcare$93856089 997 $aUNINA