LEADER 06058nam 2200625 a 450 001 9910789606603321 005 20200520144314.0 010 $a1-118-04450-9 010 $a1-283-05276-8 010 $a9786613052766 010 $a1-118-04447-9 035 $a(CKB)2670000000082084 035 $a(EBL)699479 035 $a(OCoLC)720168163 035 $a(Au-PeEL)EBL699479 035 $a(CaPaEBR)ebr10460850 035 $a(CaONFJC)MIL305276 035 $a(CaSebORM)9781118044506 035 $a(MiAaPQ)EBC699479 035 $a(EXLCZ)992670000000082084 100 $a20101129h20112011 uy 0 101 0 $aeng 135 $aurunu||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aUnleashing the power of IT$b[electronic resource] $ebringing people, business, and technology together /$fDan Roberts 205 $a1st edition 210 $aHoboken, N.J. $cJohn Wiley & Sons$d2011 215 $a1 online resource (290 p.) 225 1 $aWiley CIO 300 $aDescription based upon print version of record. 311 $a1-119-09000-8 311 $a0-470-92042-4 320 $aIncludes bibliographical references and index. 327 $aUnleashing the Power of IT: Bringing People, Business, and Technology Together; Contents; Foreword; Preface; Acknowledgments; 1 Creating Your Twenty-First Century Workforce and Culture; Core Skills for Success; A Consistent Terminology; Who Will Benefit Most; Leveraging This Book; 2 Transforming Your IT Team; How to Make This Transition: Learn to Think Differently; Five Critical Success Factors that Enable IT Organizational Excellence; Conclusion: High-Performance Reality; 3 Building a Client-Focused IT Culture; What Good Service Looks Like; Service Skills and Mindsets 327 $aStrategies for Developing a Service Mentality Conclusion; 4 Evolving into the Role of Consultant; What Exactly Is a Consultant's Role, Anyway?; Why Do I Need to Become More Consultative?; Learning to Change Hats: The Four Roles of IT; So, How Do I Become a Consultant?; How Difficult Can This Be?; Conclusion; 5 Negotiating: Getting What You Want without Damaging the Relationship; Position versus Interest Negotiations; Three Key Factors; Three-Step Process; Applying the Key Factors to the Second Step: Information Exchange; The Final Step: Now Comes the Bargaining 327 $aConclusion: Effective Negotiators Are Made, Not Born Notes; 6 Managing Projects: The Science and the Art; The Building Blocks of Project Management; Structuring Projects for Success; Developing Plans that Work; Managing to Successful Completion; The Four Tenets of the Project Manager's Mindset; Conclusion: Thinking like a Project Manager; 7 Changing Your Requirements- Gathering Mindset; The What, Not the How; The Importance of the Interview; Communicating through Pictures; Writing a Solid Requirements Document; Conclusion; 8 Sharpening Your Political Savvy 327 $aPicturing Yourself as a Political Player IT and Politics: Historically Strange Bedfellows; A Five-Step Process for Developing Political Awareness; Developing Political Skills; Conclusion; 9 Marketing IT's Value; Marketing to the IT Department; Build Partnerships; Differentiate Yourself; Establish Credibility; Create Product and Service Awareness; Develop a Formal Plan; Determining Success; Conclusion; 10 Managing the Vendor Relationship; Both Sides of the Coin; Preparing for a New Role; Getting a Fresh Start; Seven Phases of Managing Vendor Partnerships; Conclusion 327 $a11 Driving Change with IntentDefining Terms; The Components of Change; Achieving Commitment Is Essential for Sustaining Change; Change Takes a Community; Clarity Precedes Activity; Messaging the Change; Conclusion; 12 Putting the Book into Action: Stories from the Trenches; A Newly Consultative IT Function Helps Drive St. Luke's Health System Transformation; At Marriott, a Transformed IT-Business Relationship Is the Underpinning for Hospitality Giant's Success; At Bowdoin College, Trust in IT Created a Culture of Change within a Haven of Liberal Arts; Conclusion 327 $aA Call to Action: Create Your Road Map for IT Transformation 330 $a"Timely guidance for transforming IT into a strategic business partner. Today's leaders are expected to reduce costs, increase productivity, drive innovation and help the business identify and pursue new business opportunities. Successful IT leaders will be the ones that become strategic business partners and decision influencers in their organizations. Leading IT Transformation describes in actionable detail, the new mindset, core skill set, and interpersonal tool set that are necessary for IT leaders to thrive in today's increasingly complex challenging business environment. Provides tangible, hard-hitting, real-world strategies, techniques and approaches that will immediately transform your IT workforce and culture Includes Top Ten lists of tips and techniques, proven frameworks and practical guidance to help you launch and sustain your IT culture change and professional development initiatives Addresses how to build a client-focused IT culture; move your organization from order takers to trusted business partners, market IT's value, lead change with confidence, manage projects and vendor relationships A special feature of this book includes a chapter profiling several world-class organizations that have implemented the principles in this book. Learn about the culture change challenges they overcame and benefit from their best practices and successes"--$cProvided by publisher. 410 0$aWiley CIO 606 $aInformation technology$xManagement 615 0$aInformation technology$xManagement. 676 $a004.068 686 $aBUS083000$2bisacsh 700 $aRoberts$b Dan$g(Dan D.),$f1963-$0959484 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910789606603321 996 $aUnleashing the power of IT$93745734 997 $aUNINA