LEADER 02076nam 2200565 a 450 001 9910786854303321 005 20230126210421.0 010 $a1-4384-4588-1 010 $a1-4619-2925-3 035 $a(CKB)2670000000369286 035 $a(EBL)3408734 035 $a(SSID)ssj0000871421 035 $a(PQKBManifestationID)11536636 035 $a(PQKBTitleCode)TC0000871421 035 $a(PQKBWorkID)10823711 035 $a(PQKB)10966199 035 $a(MiAaPQ)EBC3408734 035 $a(OCoLC)841809955 035 $a(MdBmJHUP)muse27940 035 $a(Au-PeEL)EBL3408734 035 $a(CaPaEBR)ebr10695149 035 $a(EXLCZ)992670000000369286 100 $a20120413d2013 ub 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aEmerald city$b[electronic resource] $ethe birth and evolution of an Indian gemstone industry /$fLawrence A. Babb 210 $aAlbany $cSUNY Press$dc2013 215 $a1 online resource (232 p.) 300 $aDescription based upon print version of record. 311 $a1-4384-4587-3 320 $aIncludes bibliographical references and index. 327 $aDramatis personae : industrial multiculturalism -- The rise of the emerald elite -- Doing business -- Contexts -- The decline of the emerald elite. 330 $a"A study of the contemporary gemstone industry of Jaipur with special emphasis on its ownership class. Detailed examination of an industry in a non-Western setting, with contextual background for the Jain religion and recent Jaipur history"--Provided by publisher. 606 $aPrecious stone industry$zIndia$zJaipur 606 $aEthnology$zIndia$zJaipur 607 $aJaipur (India)$xCommerce$xSocial aspects 615 0$aPrecious stone industry 615 0$aEthnology 676 $a338.2/7809544 700 $aBabb$b Lawrence A$01095272 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910786854303321 996 $aEmerald city$93771735 997 $aUNINA LEADER 02602nam 2200661 a 450 001 9910789541403321 005 20170815151537.0 010 $a1-60509-977-5 010 $a1-283-11517-4 010 $a9786613115171 010 $a1-60509-976-7 035 $a(CKB)2670000000094563 035 $a(EBL)693925 035 $a(OCoLC)726734925 035 $a(SSID)ssj0000507380 035 $a(PQKBManifestationID)12176695 035 $a(PQKBTitleCode)TC0000507380 035 $a(PQKBWorkID)10546565 035 $a(PQKB)11427150 035 $a(MiAaPQ)EBC693925 035 $a(CaSebORM)9781605099767 035 $a(EXLCZ)992670000000094563 100 $a20110303d2011 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aWired and dangerous$b[electronic resource] $ehow your customers have changed and what to do about it /$fChip R. Bell, John R. Patterson 205 $a0 ed. 210 $aSan Francisco $cBerrett-Koehler Publishers$dc2011 215 $a1 online resource (265 p.) 225 1 $aBk Business 300 $aDescription based upon print version of record. 311 $a1-60509-975-9 320 $aIncludes bibliographical references and index. 327 $apt. 1. The situation -- pt. 2. The resolution -- pt. 3. Suggestions for partnering with customers. 330 $aIn an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain - they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a company's customer service doesn't adapt to these new conditions, they will get burned by bloggers and viral videos that can severely damage their reputation. This book describes exactly what today's customers expect and how to give it to them. In Wired and Dangerous, Bell and Patterson provid 410 0$aBk Business 606 $aCustomer relations 606 $aCustomer services 606 $aCustomer loyalty 606 $aInternet 615 0$aCustomer relations. 615 0$aCustomer services. 615 0$aCustomer loyalty. 615 0$aInternet. 676 $a658.8/12 676 $a658.812 700 $aBell$b Chip R$01500603 701 $aPatterson$b John R$g(John Rice),$f1951-$01553565 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910789541403321 996 $aWired and dangerous$93814230 997 $aUNINA