LEADER 02688nam 2200637 450 001 9910789323503321 005 20200520144314.0 010 $a1-78063-279-7 035 $a(CKB)3450000000003958 035 $a(EBL)1575063 035 $a(OCoLC)865332908 035 $a(SSID)ssj0000747305 035 $a(PQKBManifestationID)11433245 035 $a(PQKBTitleCode)TC0000747305 035 $a(PQKBWorkID)10705756 035 $a(PQKB)11307626 035 $a(MiAaPQ)EBC1575063 035 $a(CaSebORM)9781843346548 035 $a(Au-PeEL)EBL1575063 035 $a(CaPaEBR)ebr10815659 035 $a(CaONFJC)MIL549019 035 $a(PPN)187350388 035 $a(EXLCZ)993450000000003958 100 $a20131219d2011 uy| 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aManaging your library and its quality $ethe ISO 9001 way /$fNu?ria Balague? and Jarmo Saarti 205 $a1st edition 210 1$aOxford :$cChandos Publishing,$d2011. 215 $a1 online resource (231 p.) 225 0$aChandos information professional series 300 $aDescription based upon print version of record. 311 $a1-84334-654-0 320 $aIncludes bibliographical references and index. 327 $apart 1. Quality management issues and the use of ISO 9001 in the library environment -- part 2. Building your library's quality management system according to the ISO 9001 standard. 330 $aThis book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs 410 0$aChandos Information Professional Series 606 $aISO 9001 Standard 606 $aLibraries$xQuality control 606 $aLibraries$xStandards 615 0$aISO 9001 Standard. 615 0$aLibraries$xQuality control. 615 0$aLibraries$xStandards. 676 $a025.56 700 $aBalague?$b Nu?ria$0616945 701 $aSaarti$b Jarmo$0616946 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910789323503321 996 $aManaging your library and its quality$91087900 997 $aUNINA