LEADER 04598oam 2200553M 450 001 9910789251103321 005 20230810000422.0 010 $a1-351-28788-5 035 $a(CKB)3710000000097679 035 $a(SSID)ssj0001408912 035 $a(PQKBManifestationID)11746755 035 $a(PQKBTitleCode)TC0001408912 035 $a(PQKBWorkID)11353315 035 $a(PQKB)11767897 035 $a(MiAaPQ)EBC1757908 035 $a(Au-PeEL)EBL1757908 035 $a(CaPaEBR)ebr10902325 035 $a(OCoLC)886110989 035 $a(OCoLC)1004369136 035 $a(OCoLC-P)1004369136 035 $a(FlBoTFG)9781351287883 035 $a(EXLCZ)993710000000097679 100 $a20170919d2017 uy 0 101 0 $aeng 135 $aurcn||||||||| 181 $ctxt 182 $cc 183 $acr 200 10$aCorporate Diplomacy $eBuilding Reputations and Relationships with External Stakeholders /$fWitold J. Henisz 205 $aFirst edition. 210 1$aLondon :$cTaylor and Francis,$d2017. 215 $a1 online resource (232 pages) $cillustrations 300 $aIncludes index. 311 $a1-78353-055-3 311 $a1-78353-056-1 327 $tChapter Introduction --$tPower trip or power play: the case of AES-Telasi 16 /$rWitold J. Henisz --$tchapter One Due diligence --$tMapping and analysis of your stakeholders /$rWitold J. Henisz --$tchapter Two Integration --$tFrom stakeholder maps to financial and operational performance /$rWitold J. Henisz --$tchapter Three Personal --$tStakeholder relationships are personal relationships /$rWitold J. Henisz --$tchapter Four Learning --$tHumility in adapting to negative feedback in a necessarily imperfect strategy /$rWitold J. Henisz --$tchapter Five Openness --$tStrategic communications to reinforce trust and reputation /$rWitold J. Henisz --$tchapter Six Mindset --$tExternally facing long-term organizational culture /$rWitold J. Henisz --$tchapter Conclusion --$t12 traps to avoid /$rWitold J. Henisz. 330 2 $a"Managers of multinational organizations are struggling to win the strategic competition for the hearts and minds of external stakeholders. These stakeholders differ fundamentally in their worldview, their understanding of the market economy and their aspirations and fears for the future. Their collective opinions of managers and corporations will shape the competitive landscape of the global economy and have serious consequences for businesses that fail to meet their expectations. This important new book argues that the strategic management of relationships with external stakeholders - what the author calls "Corporate Diplomacy"--Is not just canny PR, but creates real and lasting business value. Using a mix of colourful examples, practically relevant tools and considered perspectives, the book hones in on a fundamental challenge that managers of multinational corporations face as they strive to compete in the 21st century. As falling communication costs shrink, the distance between external stakeholders and shareholder value is increasingly created and protected through a strategic integration of the external stakeholder facing functions. These include government affairs, stakeholder relations, sustainability, enterprise risk management, community relations and corporate communications. Through such integration, the place where business, politics and society intersect need not be a source of nasty surprises or unexpected expenses. Most of the firms profiled in the book are now at the frontier of corporate diplomacy. But they didn't start there. Many of them were motivated by past failings. They fell into conflicts with critical stakeholders - politicians, communities, NGO staffers, or activists - and they suffered. They experienced delays or disruptions to their operations, higher costs, angry customers, or thwarted attempts at expansion. Eventually, the managers of these companies developed smarter strategies for stakeholder engagement. They became corporate diplomats. The book draws on their experiences to take the reader to the forefront of stakeholder engagement and to highlight the six elements of corprate diplomacy."--Provided by publisher. 606 $aCorporations$xInvestor relations 606 $aBusiness networks 615 0$aCorporations$xInvestor relations. 615 0$aBusiness networks. 676 $a659.285 700 $aHenisz$b Witold J.$01494416 801 0$bOCoLC-P 801 1$bOCoLC-P 906 $aBOOK 912 $a9910789251103321 996 $aCorporate Diplomacy$93717924 997 $aUNINA