LEADER 02994nam 2200649 450 001 9910789115103321 005 20230803201731.0 010 $a3-7329-9959-9 035 $a(CKB)3710000000087349 035 $a(EBL)1940071 035 $a(SSID)ssj0001340993 035 $a(PQKBManifestationID)11747854 035 $a(PQKBTitleCode)TC0001340993 035 $a(PQKBWorkID)11384851 035 $a(PQKB)11322371 035 $a(MiAaPQ)EBC1940071 035 $a(Au-PeEL)EBL1940071 035 $a(CaPaEBR)ebr10832833 035 $a(CaONFJC)MIL726207 035 $a(OCoLC)903858524 035 $a5f283a51-7b1c-4d64-bfc2-7b8ab0dd2d03 035 $a(EXLCZ)993710000000087349 100 $a20140206h20142014 uy| 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt 182 $cc 183 $acr 200 10$aElectronic complaints $ean empirical study on British English and German complaints on eBay /$fMarja E. Meinl 210 1$aBerlin :$cFrank & Timme,$d[2014] 210 4$dİ2014 215 $a1 online resource (330 p.) 225 1 $aKulturen - Kommunikation - Kontakte,$x1868-8306 ;$vBand 18 300 $aDescription based upon print version of record. 311 $a1-322-94925-5 311 $a3-7329-0030-4 320 $aIncludes bibliographical references. 327 $aTable of Contents; Acknowledgements; List of abbreviations; List of tables; List of figures; Chapter 1: Introduction; Chapter 2: Complaining within cross-cultural pragmatics; Chapter 3: Computer-mediated communication (CMC); Chapter 4: The methodology of the present study; Chapter 5: Data analysis; Chapter 6: Results; Chapter 7: Discussion; Chapter 8: Implications and outlook; References; Appendix 330 $aThe interest in computer-mediated communication (CMC) has vastly risen over the recent years. Nevertheless, crosscultural differences in CMC have received little attention so far, especially with regard to complaining behaviour. This book therefore contributes to this still unexplored research area by comparing British English and German complaints in CMC, precisely on eBay. The empirical study statistically analyses online complaints taken from the feedback forum of this online auction house and shows both similarities and differences in the way speakers of the two cultures formulate their on 410 0$aKulturen - Kommunikation - Kontakte ;$vBd. 18. 606 $aInternet auctions$vCase studies 606 $aInternet auctions$zGreat Britain 606 $aElectronic commerce$xManagement 606 $aInternet auctions$zGermany 615 0$aInternet auctions 615 0$aInternet auctions 615 0$aElectronic commerce$xManagement. 615 0$aInternet auctions 676 $a381/.142 700 $aMeinl$b Marja E$01507157 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910789115103321 996 $aElectronic complaints$93737659 997 $aUNINA