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005 20230421054919.0
010   $a3-11-095678-0
024 7 $a10.1515/9783110956788
035   $a(CKB)3390000000035227
035   $a(EBL)3043897
035   $a(OCoLC)868959599
035   $a(SSID)ssj0001121255
035   $a(PQKBManifestationID)11617101
035   $a(PQKBTitleCode)TC0001121255
035   $a(PQKBWorkID)11170339
035   $a(PQKB)10475690
035   $a(MiAaPQ)EBC3043897
035   $a(DE-B1597)48793
035   $a(OCoLC)979637941
035   $a(DE-B1597)9783110956788
035   $a(Au-PeEL)EBL3043897
035   $a(CaPaEBR)ebr10776867
035   $a(EXLCZ)993390000000035227
100   $a19930824h19931993  uy|            0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aCustomer service in the information environment /$fGuy St. Clair
205   $aReprint 2012
210  1$aLondon ;$aNew Jersey :$cBowker-Saur,$d[1993]
210  4$dİ1993
215   $a1 online resource (158 p.)
225 0 $aInformation Services Management Series
225  0$aInformation services management
300   $aDescription based upon print version of record.
311   $a3-11-186322-0 
311   $a3-598-24362-6 
320   $aIncludes bibliographical references (pages [139]-141) and index.
327   $apart I. Customer service: an introduction -- part II. Initial stages -- part III. The players -- part Ivolume Key tools -- part volume Benefits to the customer/user.
410  0$aInformation Services Management Series
606   $aInformation services
606   $aInformation services industry$xCustomer services
615  0$aInformation services.
615  0$aInformation services industry$xCustomer services.
676   $a338.4/70255
700   $aSt. Clair$b Guy$f1940-$01465883
702   $aSt. Clair$b Guy, 
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910789092203321
996   $aCustomer service in the information environment$93676130
997   $aUNINA