LEADER 02323nam 2200361 n 450 001 996391841603316 005 20221108060108.0 035 $a(CKB)4940000000109920 035 $a(EEBO)2248497565 035 $a(UnM)99865877 035 $a(EXLCZ)994940000000109920 100 $a19940309d1654 uy | 101 0 $aeng 135 $aurbn||||a|bb| 200 12$aA confutation of the assertions of Mr. Samuel Oates$b[electronic resource] $e(in relation to his not practising the laying on of hands on all baptized believers) which are as followeth, viz. 1. That laying on of hands is not Gods ordinance, as it is practised on the aforesaid subjects, viz. on all baptized believers. 2. Neither as to the manner of performing the same, viz. 1. In that there is no injunction for more persons then one to lay on hands at once. 2. In that it is not restrained to the head. 3. In that there is no word of God to enjoyn the kneeling of the subject in the act of laying on of hands. 4. Neither to use words of expression when hands are on the subject. 3. Neither as to the end, as it is practised upon all baptized believers; for that the laying on of hands was, 1. To heal the sick. 2. For ordination of officers. 3. For giving miraculous gifts of the spirit, and not otherwise. 4. That no person ought to have the laying on of hands, that doth not believe that thereby he shall be healed of some disease, or receive some miraculous gift of the spirit. By John Spittlehouse, who doth contraryvvise affirm as followeth, .. 210 $aLondon, $cPrinted for Richard Moone, at the seven stars in Paul's Church-yard, neer the great North-door.$d1653 215 $a8 p 300 $aCaption title. 300 $aImprint from colophon. 300 $aAnnotation on Thomason copy E.725[15]: "Jan. 2.d 1653"; annotation on Thomason copy E.699[12]: "June 11th 1653". 300 $aReproduction of the original in the British Library. 330 $aeebo-0018 606 $aImpostion of hands$vEarly works to 1800 615 0$aImpostion of hands 700 $aSpittlehouse$b John$01005039 801 0$bCu-RivES 801 1$bCu-RivES 801 2$bCStRLIN 801 2$bWaOLN 906 $aBOOK 912 $a996391841603316 996 $aA confutation of the assertions of Mr. Samuel Oates$92376718 997 $aUNISA LEADER 04300nam 2200601 a 450 001 9910787555303321 005 20230803031143.0 010 $a3-95489-552-8 035 $a(CKB)2670000000406233 035 $a(EBL)1324041 035 $a(OCoLC)854977213 035 $a(SSID)ssj0001167951 035 $a(PQKBManifestationID)11795189 035 $a(PQKBTitleCode)TC0001167951 035 $a(PQKBWorkID)11142281 035 $a(PQKB)10580030 035 $a(MiAaPQ)EBC1324041 035 $a(Au-PeEL)EBL1324041 035 $a(CaPaEBR)ebr10735005 035 $a(EXLCZ)992670000000406233 100 $a20130805d2013 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 00$aService quality measurement$b[electronic resource] $eissues and perspectives /$fL.L.R. Rodrigues ... [et al.] 210 $aHamburg $cAnchor Academic Pub.$d2013 215 $a1 online resource (82 p.) 300 $aCover title. 311 $a3-95489-052-6 320 $aIncludes bibliographical references. 327 $aService Quality Measurement: Issues and Perspectives; Acknowledgement; Synopsis; Introduction; Problem Statement; Research Methodology; Significance of this Research; Limitations and Scope for future Research; Conclusions; List of Figures; Contents; 1. Introduction; 1.1. The Background; 1.2. The SERVQUAL Metric; 1.3. The SERVPERF Metric; 1.4. Criticisms on SERVQUAL and SERVPERF; 1.5. The Problem Statement; 1.6. Objectives of the research; 1.7. Significance of this Research; 2. Literature Review; 2.1. Service Quality Research; 2.2. The Service Quality Models 327 $a2.2.1. Gronroos'' Service Quality Model2.2.2. SERVQUAL Model; 2.2.3. The SERVPERF Model; 2.2.4. The Three-Component Model; 2.2.5. The Multilevel Model; 2.3. Discussion on Service Quality Models; 2.4. Metric Development; 3. Structural Models, Hypothesis & The Metric; 3.1. Structural Model: Difference in SERVQUAL and SERVPERF based measurement of Service quality; 3.2. Research Hypothesis; 3.3. Metric Preparation; 4. Researvh Methodology; 4.1 Nature of Research and the Variables; 4.2 Research Framework; 4.4 Development of SERVQUAL/SERVPERF Metric; 4.5 Organizational Profile and Demographics 327 $a4.6 Reliability, Validity and Practicality4.6.1 Reliability of the Instrument; 4.6.2 Validity of the Instrument; 4.7 Practicality of the Instrument; 4.8 Data Collection Strategies; 4.9 Statistical Procedures; 4.10 Types of Data Analysis; 5. Analysis and Results; 5.1.Descriptive Statistics; 5.2.Reliability analysis; 5.3.Distribution Pattern; 5.4.Factor Analysis; 5.5.Comparisons of SERVQUAL and SERVPERF; 5.5.1. Department-wise Comparison; 5.5.1.1.Electronics Engineering Department; 5.5.1.2.Computer Science & Engineering Department; 5.5.1.3.Mechanical Engineering Department 327 $a5.5.2. Institution-wise Comparison5.5.3. Dimension-wise Comparison; 6. Findings, Implications & Conclusions; 6.1. Findings; 6.2. Implications; 6.3. Scope for future work; 6.4. Conclusions; References; Appendix I; Appendix - II; Appendix - III 330 $aHauptbeschreibung This book is very useful for it is not just ''descriptive'' in its nature, but ''prescriptive'', too. It is descriptive in the sense that it describes the process of developing or using a metric in a problem situation, and prescriptive as it clearly prescribes how a beginner can put the theory into practice. In this globalized economy, maintaining quality of products and services has been the thrust area of interest among academicians and practitioners. Today, there are quite a good number of books and research articles available. Nevertheless, service quality measurement has 606 $aConsumer satisfaction$xEvaluation 606 $aCustomer services$xEvaluation 606 $aService industries$xQuality control 615 0$aConsumer satisfaction$xEvaluation. 615 0$aCustomer services$xEvaluation. 615 0$aService industries$xQuality control. 676 $a658.8 676 $a658.812 701 $aRodrigues$b L. L. R$01516894 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910787555303321 996 $aService quality measurement$93753614 997 $aUNINA