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101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aQuality in audiology $edesign and implementation of the patient experience /$fBrian Taylor
210  1$aSan Diego, California :$cPlural Publishing Inc.,$d2013.
210  4$dİ2013
215   $a1 online resource (337 p.)
300   $aDescription based upon print version of record.
311   $a1-59756-472-9 
320   $aIncludes bibliographical references at the end of each chapters and index.
327   $aContents; Introduction; 1. Quality and the Patient Experience; 2. The Three Essentialsof Quality in Audiology; 3. Best Practices and Outcome Measures in the Clinic; 4. Quality in Action at the Front Desk; 5. Quality in the Business Suite; Appendix; Index
330   $aProvides a detailed road map for how both clinicians and business managers alike can apply various components of Six Sigma, Total Quality Management and other quality initiatives to improve both the delivery of services to patients and the overall performance of their practice. It covers everything from the reception area to the marketing and operations of the practice. This book provides readers with several tools as well as a step-by-step plan for improving quality across all facets of their practice.
606   $aAudiology
606   $aHearing aids
615  0$aAudiology.
615  0$aHearing aids.
676   $a617.8
700   $aTaylor$b Brian$f1966-$01509523
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910787085303321
996   $aQuality in audiology$93741464
997   $aUNINA