LEADER 03558nam 22007092 450 001 9910784408903321 005 20160211112755.0 010 $a1-107-14455-8 010 $a1-280-54111-3 010 $a0-511-21516-9 010 $a0-511-21695-5 010 $a0-511-21158-9 010 $a0-511-31562-7 010 $a0-511-75620-8 010 $a0-511-21335-2 035 $a(CKB)1000000000353760 035 $a(EBL)266540 035 $a(OCoLC)560237349 035 $a(SSID)ssj0000093108 035 $a(PQKBManifestationID)11111244 035 $a(PQKBTitleCode)TC0000093108 035 $a(PQKBWorkID)10023349 035 $a(PQKB)10670753 035 $a(UkCbUP)CR9780511756207 035 $a(Au-PeEL)EBL266540 035 $a(CaPaEBR)ebr10131681 035 $a(CaONFJC)MIL54111 035 $a(MiAaPQ)EBC266540 035 $a(EXLCZ)991000000000353760 100 $a20141103d2004|||| uy| 0 101 0 $aeng 135 $aur||||||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 14$aThe 2000 Presidential election and the foundations of party politics /$fRichard Johnston, Michael G. Hagen, Kathleen Hall Jamieson$b[electronic resource] 210 1$aCambridge :$cCambridge University Press,$d2004. 215 $a1 online resource (x, 206 pages) $cdigital, PDF file(s) 300 $aTitle from publisher's bibliographic system (viewed on 05 Oct 2015). 311 $a0-521-89078-0 311 $a0-521-81389-1 320 $aIncludes bibliographical references (p. 193-200) and index. 327 $aCover; Half-title; Title; Copyright; Dedication; Contents; Acknowledgments; 1 Introduction; 2 The Evolution of Vote Intentions; 3 The Landscape; 4 Ads and News; 5 The Economy, Clinton, and the First Phase; 6 Candidate Traits and the Second Phase; 7 Social Security and the Third Phase; 8 Conclusions; Appendix Tables; References; Index 330 $aIn the aftermath of the 2000 presidential election, campaigns suddenly seem to matter, as do questions about the electoral process. Professors Johnston, Hagen and Jamieson have examined the US electoral process as an integrated event spanning a full year, drawing upon a data set that is massive in scale and novel in execution: the Annenberg 2000 Election Study. The scale of their fieldwork is such that they have been able to isolate key turning points and that dynamics can be studied within certain segments. The interviews are rich in opinion about policy, perception, information and judgement about candidates, media use and strategy. What is more, the authors have used candidate appearances, news coverage, and campaign advertising to provide the first integrated account of this or any US campaign. 517 3 $aThe 2000 Presidential Election & the Foundations of Party Politics 606 $aPresidents$zUnited States$xElection$y2000 606 $aPolitical parties$zUnited States$xPlatforms 606 $aPresidential candidates$zUnited States 607 $aUnited States$xPolitics and government$y2001-2009 615 0$aPresidents$xElection 615 0$aPolitical parties$xPlatforms. 615 0$aPresidential candidates 676 $a324.973/0929 700 $aJohnston$b Richard$f1948-$01084032 702 $aHagen$b Michael Gray 702 $aJamieson$b Kathleen Hall 801 0$bUkCbUP 801 1$bUkCbUP 906 $aBOOK 912 $a9910784408903321 996 $aThe 2000 Presidential election and the foundations of party politics$93762049 997 $aUNINA LEADER 04737oam 2200793I 450 001 9910786726403321 005 20200520144314.0 010 $a1-136-23258-3 010 $a0-203-10085-9 010 $a1-136-23259-1 024 7 $a10.4324/9780203100851 035 $a(CKB)2670000000353804 035 $a(EBL)1181049 035 $a(SSID)ssj0000876982 035 $a(PQKBManifestationID)12466139 035 $a(PQKBTitleCode)TC0000876982 035 $a(PQKBWorkID)10906968 035 $a(PQKB)11468642 035 $a(MiAaPQ)EBC1181049 035 $a(Au-PeEL)EBL1181049 035 $a(CaPaEBR)ebr10691723 035 $a(CaONFJC)MIL485236 035 $a(OCoLC)845254014 035 $a(OCoLC)841761011 035 $a(OCoLC)842241068 035 $a(FINmELB)ELB134767 035 $a(PPN)175866937 035 $a(EXLCZ)992670000000353804 100 $a20180706d2013 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 00$aEmotional labor in the 21st century $ediverse perspectives on the psychology of emotion regulation at work /$fedited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp 210 1$aNew York :$cRoutledge Academic,$d2013. 215 $a1 online resource (345 p.) 225 1 $aOrganization and Management Series 300 $aDescription based upon print version of record. 311 $a1-138-11591-6 311 $a1-84872-949-9 320 $aIncludes bibliographical references and indexes. 327 $aCover; Title; Copyright; Contents; List of Illustrations; Series Foreword; Dedication; Foreword; About the Editors; Contributors; Acknowledgements; PART I Overview; 1 Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses; PART II Person Perspectives:Within, Between, Dyadic and Group; 2 Episodic Intrapersonal Emotion Regulation: Or, Dealing with Life as it Happens; 3 Motivation, Fit, Confidence, and Skills: How Do Individual Differences Influence Emotional Labor?; 4 The Social Effects of Emotion Regulation in Organizations; 5 Emotional Labor at the Unit-level 327 $aPART III Occupational Perspectives: Customer Service, Call Centers, Caring Professionals6 The Customer Experience of Emotional Labor; 7 Call Centers: Emotional Labor Over the Phone; 8 Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals; PART IV Contextual Perspectives: Organization, Gender, Culture; 9 Emotional Labor: Organization-level Influences, Strategies, and Outcomes; 10 Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home; 11 A Cultural Perspective on Emotion Labor 327 $aPART V Multi-Disciplinary Perspectives: Reflections and Projections12 Reflections and Projections from Pioneers in Emotions Research; Emotional Labor: Looking Back Nearly 20 Years; Emotional Labor Across Five Levels of Analysis: Past, Present, Future; Conceptualizing Emotional Labor: An Emotion Regulation Perspective; Reflecting on Emotional Labor as a Social Meme; Back to the Future; Author Index; Subject Index 330 $a"This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person's ability to meet these requirements"--$cProvided by publisher. 410 0$aOrganization and management series (Routledge (Firm)) 606 $aNonverbal communication in the workplace 606 $aEmployees$xAttitudes 606 $aCustomer relations 606 $aInterpersonal relations 606 $aPsychology, Industrial 615 0$aNonverbal communication in the workplace. 615 0$aEmployees$xAttitudes. 615 0$aCustomer relations. 615 0$aInterpersonal relations. 615 0$aPsychology, Industrial. 676 $a331.25/6 686 $aPSY021000$aBUS041000$2bisacsh 701 $aDiefendorff$b James$01545214 701 $aGrandey$b Alicia$01545215 701 $aRupp$b Deborah E.$f1975-$01531303 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910786726403321 996 $aEmotional labor in the 21st century$93800033 997 $aUNINA