LEADER 02619nam  2200601Ia 450 
001 9910786245203321
005 20230801230504.0
010   $a1-4438-3817-9
035   $a(CKB)2670000000341174
035   $a(EBL)1133113
035   $a(OCoLC)830168135
035   $a(SSID)ssj0000833822
035   $a(PQKBManifestationID)11526135
035   $a(PQKBTitleCode)TC0000833822
035   $a(PQKBWorkID)10937306
035   $a(PQKB)10003765
035   $a(MiAaPQ)EBC1133113
035   $a(Au-PeEL)EBL1133113
035   $a(CaPaEBR)ebr10677213
035   $a(CaONFJC)MIL495832
035   $a(OCoLC)847618329
035   $a(OCoLC)782107992
035   $a(FINmELB)ELB146475
035   $a(EXLCZ)992670000000341174
100   $a20120709d2012      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aOutsourcing and service work in the new economy$b[electronic resource] $ethe case of call centres in Mexico City /$fby Jose-Luis Alvarez- Galvan
210   $aNewcastle upon Tyne $cCambridge Scholars Publishing$d2012
215   $a1 online resource (212 p.)
300   $aDescription based upon print version of record.
311   $a1-4438-3738-5 
327   $aTABLE OF CONTENTS; LIST OF FIGURES AND TABLES; ACKNOWLEDGEMENTS; INTRODUCTION; CHAPTER ONE; CHAPTER TWO; CHAPTER THREE; CHAPTER FOUR; CHAPTER FIVE; CHAPTER SIX; CONCLUSIONS; BIBLIOGRAPHY
330   $aThis book examines the impact of outsourcing on workers and their employment conditions in the new economy. To do so, the call centre industry in Mexico City is analysed through a large number of in-depth interviews with workers and managers, available statistics and visits to leading firms in the sector. The case of call centres is paradigmatic as it is often seen as a flag-ship industry of the new economy, rapidly growing and subject to high pressures for costs reduction. The Mexican experi...
606   $aContracting out$zMexico$zMexico City
606   $aCall centers$zMexico$zMexico City$xEmployees
606   $aCall centers$zMexico$zMexico City$xPersonnel management
607   $aMexico City (Mexico)$xCommercial policy
615  0$aContracting out
615  0$aCall centers$xEmployees.
615  0$aCall centers$xPersonnel management.
676   $a331.761381142097253
700   $aAlvarez-Galvan$b Jose-Luis$01524758
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910786245203321
996   $aOutsourcing and service work in the new economy$93765789
997   $aUNINA