LEADER 04496nam 2200805 a 450 001 9910785722803321 005 20230125205352.0 010 $a1-283-89508-0 010 $a1-60649-408-2 024 7 $a10.4128/9781606494080 035 $a(CKB)2670000000270816 035 $a(EBL)1048415 035 $a(OCoLC)817895544 035 $a(SSID)ssj0000777506 035 $a(PQKBManifestationID)12388054 035 $a(PQKBTitleCode)TC0000777506 035 $a(PQKBWorkID)10756920 035 $a(PQKB)10542149 035 $a(OCoLC)819661960 035 $a(CaBNVSL)swl00401695 035 $a(Au-PeEL)EBL1048415 035 $a(CaPaEBR)ebr10629391 035 $a(CaONFJC)MIL420758 035 $a(CaSebORM)9781606494073 035 $a(MiAaPQ)EBC1048415 035 $a(EXLCZ)992670000000270816 100 $a20121128d2012 fy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aLean sigma methods and tools for service organizations$b[electronic resource] $ethe story of a cruise line transformation /$fJaideep Motwani, Rob Ptacek, and Richard Fleming 205 $a1st ed. 210 $a[New York, N.Y.] (222 East 46th Street, New York, NY 10017) $cBusiness Expert Press$d2012 215 $a1 online resource (138 p.) 225 1 $aService systems and innovations in business and society collection 300 $aPart of: 2012 digital library. 311 $a1-60649-407-4 320 $aIncludes bibliographical references (p. [121]) and index. 327 $a1. The lean sigma for service challenge -- 2. Identification and understanding of lean sigma implementation -- 3. Lean sigma methods and tools, basic concepts -- 4. Comparing manufacturing and service environments -- 5. Key enablers, policy deployment, accountability sessions, employee training and involvement, and lean sigma tool selection and application -- 6. Analysis of the current state -- 7. Application of lean sigma tools and results -- 8. Making cultural transitions -- 9. Achieving, sustaining, and celebrating success -- References -- Index. 330 3 $aEvery business aspires to be competitive and profitable in their markets. To do this, an organization needs to offer customers value propositions, whether it is manifest in the product they produce or in the service they provide. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six-Sigma and Lean. Both are widely recognized and implemented, and both have been successful in improving value propositions of a variety of organizations, mostly in manufacturing concerns. Lean Sigma Methods and Tools for Service Organizations proposes to integrate the best practices from each of these philosophies and apply them to a customer-focused organization--a cruise ship--whose overriding mission is to deliver superior service to its customers. The authors demonstrate in this book how key components of both Six-Sigma and Lean, such as identifying and removing defects, elimination of waste, metrics, speed of delivery, and the seamless integration of these concepts and practices throughout the operation, serve to enhance the kind of value propositions that customers recognize and which allows the organization to be successful. 410 0$a2012 digital library. 410 0$aService systems and innovations in business and society collection. 517 3 $aStory of a cruise line transformation. 606 $aSix sigma (Quality control standard) 606 $aLean manufacturing 606 $aService industries$xQuality control 606 $aCruise lines$xQuality control 610 $alean 610 $alean sigma 610 $aservice 610 $awaste elimination 610 $acontinuous improvement 610 $aservice excellence 615 0$aSix sigma (Quality control standard) 615 0$aLean manufacturing. 615 0$aService industries$xQuality control. 615 0$aCruise lines$xQuality control. 676 $a658.562 700 $aMotwani$b Jaideep$0858207 701 $aPtacek$b Rob$01529691 701 $aFleming$b Richard$0150237 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910785722803321 996 $aLean sigma methods and tools for service organizations$93774112 997 $aUNINA