LEADER 00797nam a2200217 a 4500 001 991002558159707536 008 140701s 000 0 ara d 020 $a1855165678 035 $ab14194144-39ule_inst 040 $aBibl. Dip.le Aggr. Studi Umanistici - Sez. Filologia Linguistica e Letteratura$bita 100 1 $aAbodehman, Ahmed$0479950 245 10$a al-Hizam /$cAhmed Abodehman 260 $aBeirut :$bDar al-Saqi,$c2001 300 $a160 p. ;$c21 cm. 650 4$aBiografie 907 $a.b14194144$b01-07-14$c01-07-14 912 $a991002558159707536 945 $aLE008 FL.M. (Arabo) II A 54 $g1$i2008000544089$lle008$o-$pE0.00$q-$rl$s- $t0$u0$v0$w0$x0$y.i15621893$z01-07-14 996 $aAl-Hizam$9258025 997 $aUNISALENTO 998 $ale008$b01-07-14$cm$da $e-$fara$gle $h0$i0 LEADER 01279nam a2200361 i 4500 001 991000825639707536 005 20020507174056.0 008 951121s1979 uk ||| | eng 020 $a0471997056 035 $ab10762486-39ule_inst 035 $aLE01302887$9ExL 040 $aDip.to Matematica$beng 082 0 $a519.233 084 $aAMS 60G42 084 $aAMS 60G44 084 $aAMS 60J 084 $aAMS 60J65 100 1 $aWilliams, David$0346822 245 10$aDiffusions, Markov processes, and martingales /$cDavid Williams 260 $aChichester :$c1979 300 $a2 v. ;$c23 cm 490 0 $aWiley series in probability and mathematical statistics.$pProbability and mathematical statistics,$x0271-6232 505 2 $gVol. 1:$tFoundations 650 0$aBrownian motion 650 0$aMarkov processes 650 0$aMartingales with continuous parameter 650 0$aMartingales with discrete parameter 907 $a.b10762486$b23-02-17$c28-06-02 912 $a991000825639707536 945 $aLE013 60J WIL11 (1979)$g1$i2013000040363$lle013$o-$pE0.00$q-$rl$s- $t0$u3$v0$w3$x0$y.i10857904$z28-06-02 996 $aDiffusions, Markov processes, and martingales$9923269 997 $aUNISALENTO 998 $ale013$b01-01-95$cm$da $e-$feng$guk $h0$i1 LEADER 03599nam 2200685 a 450 001 9910785708103321 005 20200520144314.0 010 $a1-283-91746-7 010 $a1-118-41842-5 035 $a(CKB)2670000000315234 035 $a(EBL)1104491 035 $a(OCoLC)823389929 035 $a(SSID)ssj0000803886 035 $a(PQKBManifestationID)11430590 035 $a(PQKBTitleCode)TC0000803886 035 $a(PQKBWorkID)10810649 035 $a(PQKB)10598074 035 $a(MiAaPQ)EBC1104491 035 $a(Au-PeEL)EBL1104491 035 $a(CaPaEBR)ebr10641846 035 $a(CaONFJC)MIL422996 035 $a(MiAaPQ)EBC7147344 035 $a(Au-PeEL)EBL7147344 035 $a(EXLCZ)992670000000315234 100 $a20121001d2013 uy 0 101 0 $aeng 135 $aurcn||||||||| 181 $ctxt 182 $cc 183 $acr 200 10$aConflict management for managers$b[electronic resource] $eresolving workplace, client, and policy disputes /$fSusan S. Raines 205 $a1st ed. 210 $aSan Francisco $cJossey-Bass$dc2013 215 $a1 online resource (498 p.) 225 1 $aThe Jossey-Bass business & management series 300 $aDescription based upon print version of record. 311 $a0-470-93111-6 320 $aIncludes bibliographical references and index. 327 $aConflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes. 330 0 $aConflict Management for Managers takes a theory-to-practice approach, focusing on commons types of conflicts managers face. Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided into four sections. The first section is an overview of the ways in which conflict management techniques and concepts can and should be applied to improve management and performance. Next, the book deals specifically with internal business disputes. The third section of the book focuses on the management of external dis 410 0$aJossey-Bass business & management series. 606 $aConflict management 606 $aInterpersonal relations 606 $aPersonnel management$xPsychological aspects 606 $aCustomer relations 606 $aConflict management$vCase studies 615 0$aConflict management. 615 0$aInterpersonal relations. 615 0$aPersonnel management$xPsychological aspects. 615 0$aCustomer relations. 615 0$aConflict management 676 $a658.4/053 700 $aRaines$b Susan S$01548561 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910785708103321 996 $aConflict management for managers$93805670 997 $aUNINA