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100   $a20101011d2009      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aEffective communication$b[electronic resource] /$fUrmila Rai, S.M. Rai
205   $aRev. ed.
210   $aMumbai [India] $cHimalaya Pub. House$d2009
215   $a1 online resource (351 p.)
300   $aDescription based upon print version of record.
311   $a93-5024-521-3 
327   $aCOVER; CONTENTS; CONCEPT OF COMMUNICATION; OBJECTIVES OF COMMUNICATION; NON-VERBAL COMMUNICATION; INWARD AND OUTWARD MAIL; MEDIA AND MODES OF COMMUNICATION; CHANNELS OF COMMUNICATION; BARRIERS TO COMMUNICATION; LISTENING AND IMPROVING COMMUNICATION; SPEECHES AND PRESENTATIONS; INTERVIEWS; GROUP DISCUSSION; BASICS OF LETTER WRITING; ATTRIBUTES OF EFFECTIVE COMMUNICATION; LAYOUT OF A BUSINESS LETTER; SOCIAL AND GOODWILL LETTERS; JOB APPLICATIONS; PERSONNEL LETTERS; ENQUIRIES AND REPLIES; ORDERS AND REPLIES; COMPLAINTS AND CLAIMS; ADJUSTMENT LETTERS; SALES LETTERS
327   $aCREDIT LETTERS AND STATUS ENQUIRIESCOLLECTION LETTERS; BANK LETTERS; INSURANCE LETTERS; BASICS OF REPORT WRITING; WRITING REPORTS; CASE STUDIES
330   $aThis book is a product of the authors? extensive classroom experience of teaching graduate and postgraduate students of Management studies. Participation as Faculty in training sessions for practicing managers in various fields, gives an added dimension to the authors? treatment of the subject. A good deal of the material has grown out of discussions in training sessions as well as classrooms and hence includes contributions from persons engaged in the field. Most of the material has been successfully used in classrooms. A large number of examples illustrate the points made. Exercises at the e
606   $aCommunication
615  0$aCommunication.
676   $a650.1
700   $aRai$b Urmila$01463267
701   $aRai$b S. M$01463268
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910785659403321
996   $aEffective communication$93809924
997   $aUNINA