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100   $a19900813d2007      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 00$aInternational journal of service industry management$hVolume 18, Number 5$iInterdisciplinary insights on service activities$b[electronic resource]
210   $a[Bradford, England] $cEmerald$d2007
215   $a1 online resource (112 p.)
225 1 $aInternational Journal of Service Industry Management - Volume 18, Issue 5
300   $aDescription based upon print version of record.
311   $a1-84663-650-7 
320   $aIncludes bibliographical references.
327   $aCover; CONTENTS; INTERNATIONAL EDITORIAL ADVISORY BOARD; Editorial; Perceived justice and consumption experience evaluations; The validity of the SERVQUAL and SERVPERF scales; Changing roles of customers: consequences for HRM; Customer switching resistance (CSR); Perception and attribution of employees' effort and abilities; Call for papers
330   $aThe 9th International Research Seminar in Service Management founded by Pierre Eiglier and Eric Langeard in 1990 was held in La Londe, France, in Spring 2006. It was a success in terms of the quality of the papers presented, and the number of scholars who attended it. This e-book of the International Journal of Service Industry Management features five stimulating papers that were presented at the Seminar. They reflect the spirit as well as the content of the Seminar. They include a mix of conceptual thinking and field research; a mix of nationalities and a mix of disciplines, marketing, human
410  0$aInternational Journal of Service Industry Management - Volume 18, Issue 5
517 1 $aIJSIM
606   $aManagement
606   $aService industries$xManagement
615  0$aManagement.
615  0$aService industries$xManagement.
676   $a659
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910784984203321
996   $aInternational journal of service industry management$9793521
997   $aUNINA