LEADER 03443nam 2200589 450 001 9910784519603321 005 20220204075152.0 010 $a1-281-74177-9 010 $a9786611741778 010 $a1-84742-235-7 035 $a(CKB)1000000000399646 035 $a(EBL)419361 035 $a(OCoLC)476250132 035 $a(SSID)ssj0000210039 035 $a(PQKBManifestationID)11197002 035 $a(PQKBTitleCode)TC0000210039 035 $a(PQKBWorkID)10266592 035 $a(PQKB)11456707 035 $a(OCoLC)1148082419 035 $a(MdBmJHUP)musev2_80357 035 $a(UkCbUP)CR9781847422354 035 $a(MiAaPQ)EBC419361 035 $a(DE-B1597)647384 035 $a(DE-B1597)9781847422354 035 $a(EXLCZ)991000000000399646 100 $a20220111d2007|||| uy| 0 101 0 $aeng 135 $aur||||||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 14$aThe new bureaucracy $equality assurance and its critics /$fMax Travers$b[electronic resource] 210 1$aBristol :$cPolicy Press,$d2007. 215 $a1 online resource (vi, 202 pages) $cdigital, PDF file(s) 300 $aTitle from publisher's bibliographic system (viewed on 14 Jan 2022). 311 $a1-86134-928-9 327 $aCover; THE NEW BUREAUCRACY; Contents; Acknowledgements; 1. Introduction; 2. Quality assurance as a new occupation; 3. Professionals and quality; 4. Audit and inspection; 5. Organisations and accountability; 6. The problem of red tape; 7. Critical responses; 8. Conclusion: learning to live with regulation; References; Index 330 $aThere has already been much discussion and critique of the New Public Management, and the impact of auditing and inspection on professional work in schools, hospitals, local government and the police. This study, by a qualitative sociologist, uses interpretive methods to examine this new form of regulation from the inside. Based on interviews with inspectors, quality assurance managers, and auditors, as well as with professionals struggling with red tape, it offers a critical and insightful account of organisational change. The author includes vivid accounts of how quality assurance procedures and systems work in practice, conveying a sense of what is practically involved in the work of counting, measuring and managing quality, and the everyday frustrations of professionals dealing with ever-increasing amounts of paper work and red tape. This book should be essential reading for anyone concerned about the rise of this new bureaucracy and the contemporary state of the professions. It is intended to support courses on quality assurance and the New Public Management in public administration and management. It also provides an accessible introduction for students in socio-legal studies, sociology and social policy about the effects of neo-liberalism on public sector work. 606 $aTotal quality management in government 606 $aOrganizational change 606 $aPublic administration$xQuality control 615 0$aTotal quality management in government. 615 0$aOrganizational change. 615 0$aPublic administration$xQuality control. 676 $a352.357 700 $aTravers$b Max$0145781 801 0$bUkCbUP 801 1$bUkCbUP 906 $aBOOK 912 $a9910784519603321 996 $aThe new bureaucracy$93800250 997 $aUNINA