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100   $a20030212d2003      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aGoing live$b[electronic resource] $estarting & running a virtual reference service /$fSteve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan
210   $aChicago $cAmerican Library Association$d2003
215   $a1 online resource (193 p.)
300   $aDescription based upon print version of record.
311   $a0-8389-0850-0 
320   $aIncludes bibliographical references (p. 157-176) and index.
327   $aContents; Preface; Chapter 1: Reference: The First One Hundred Years; Chapter 2: Getting Started: Designing Virtual Reference Systems; Chapter 3: Managing Virtual Reference Services; Chapter 4: Marketing Virtual Reference Services; Chapter 5: Where Do We Go From Here?; Appendix; Virtual Reference Services Bibliography; Index; 
330   $aIf your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons' needs and market their services to address these needs. Collecting and documenting what thousands of virtual reference librarians have learned over the past few years, this comprehensive guide provides a needed overview to help new and aspiring virtual reference library departments?and their directors and 
606   $aElectronic reference services (Libraries)
606   $aInternet in library reference services
615  0$aElectronic reference services (Libraries)
615  0$aInternet in library reference services.
676   $a025.5/24
700   $aCoffman$b Steve$01504182
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910784206103321
996   $aGoing live$93733042
997   $aUNINA