LEADER 04333nam 2200769Ia 450 001 9910783402603321 005 20230912141535.0 010 $a1-282-86123-9 010 $a9786612861239 010 $a0-7735-7118-3 024 7 $a10.1515/9780773571181 035 $a(CKB)1000000000244888 035 $a(EBL)3243430 035 $a(SSID)ssj0000279043 035 $a(PQKBManifestationID)11211212 035 $a(PQKBTitleCode)TC0000279043 035 $a(PQKBWorkID)10259967 035 $a(PQKB)10239617 035 $a(CaPaEBR)400110 035 $a(CaBNvSL)gtp00521390 035 $a(Au-PeEL)EBL3330684 035 $a(CaPaEBR)ebr10132867 035 $a(CaONFJC)MIL286123 035 $a(OCoLC)929120803 035 $a(VaAlCD)20.500.12592/zm4w4w 035 $a(schport)gibson_crkn/2009-12-01/1/400110 035 $a(MiAaPQ)EBC3330684 035 $a(DE-B1597)654922 035 $a(DE-B1597)9780773571181 035 $a(MiAaPQ)EBC3243430 035 $a(EXLCZ)991000000000244888 100 $a20030411d2003 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 00$aEmotional and interpersonal dimensions of health services$b[electronic resource] $eenriching the art of care with the science of care /$fedited by Laurette Dube?, Guylaine Ferland, D.S. Moskowitz 210 $aMontreal $cPublished for the McGill Initiative for the Integrative Management of Health in collaboration with Institut universitaire de ge?riatrie de Montre?al by McGill-Queen's University Press$d2003 215 $a1 online resource (204 p.) 300 $aPapers originally presented at a conference held at the Faculty of Management, McGill University, May 18-19, 2000. 300 $aIncludes index. 311 $a0-7735-2562-9 311 $a0-7735-2561-0 320 $aIncludes bibliographical references: p. [163]-186. 327 $aPages:1 to 25; Pages:26 to 50; Pages:51 to 75; Pages:76 to 100; Pages:101 to 125; Pages:126 to 150; Pages:151 to 175; Pages:176 to 200; Pages:201 to 204 330 $aContributors examine the degree to which the provision of health care is influenced by characteristics of the health service organization, such as the administrative structure and the human resources available. They demonstrate that job satisfaction and conditions play an important role in shaping the quality and effectiveness of care and discuss the emotional support health care providers need to avoid long-term exhaustion and ensure well being. The contributors identify qualities of the client-provider interaction that lead to positive health care outcomes, such as providing information, responding to patient concerns, facilitating interactions with the health care system, and encouraging participation in personal health care and offer examples of innovative conceptual and analytical approaches to better health care practices. Contributors include Heather Boon (University of Toronto), Laurette Dubé, Carole A. Estabrooks (University of Alberta), Guylaine Ferland, Arlie Russell Hochschild (University of California, Berkley), Diane M. Irvine Doran (University of Toronto), Terrence Montague (Merck Frosst Canada), D.S. Moskowitz, Richard W.J. Neufeld (University of Western Ontario), Gilbert Pinard (McGill University), Debra L. Roter (John Hopkins Blooomberg School of Public Health), Dana Gelb Safran (New England Medical Center), and Krista K. Trobst (York University). 606 $aMedical personnel and patient 606 $aSocial medicine 606 $aPatients$xPsychology 615 0$aMedical personnel and patient. 615 0$aSocial medicine. 615 0$aPatients$xPsychology. 676 $a610.69/6 700 $aDubé$b Laurette, $4aut$4http://id.loc.gov/vocabulary/relators/aut$01523227 701 $aFerland$b Guylaine$f1957-$01233349 701 $aMoskowitz$b Debbie S$01523228 701 $aDube?$b Laurette$01523227 712 02$aInstitut universitaire de ge?riatrie de Montre?al. 712 02$aMcGill Initiative for the Integrative Management of Health. 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910783402603321 996 $aEmotional and interpersonal dimensions of health services$93763370 997 $aUNINA