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100   $a20031210d2005      uy             0
101 0 $aeng
135   $aurcn|||||||||
181   $ctxt
182   $cc
183   $acr
200 10$aCases in call center management$b[electronic resource] $egreat ideas (th)at work /$fRichard Feinberg, Ko de Ruyter, Lynne Bennington
210   $aWest Lafayette, Ind. $cIchor Business Books$dc2005
215   $a1 online resource (368 p.)
300   $aDescription based upon print version of record.
311   $a1-55753-342-3 
320   $aIncludes bibliographical references (p. 341-351) and index.
606   $aCall centers$xManagement$vCase studies
615  0$aCall centers$xManagement
676   $a658.8/12
700   $aFeinberg$b Richard$f1950-$01496854
701   $aRuyter$b Ko de$01496855
701   $aBennington$b Lynne$01496856
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910783275703321
996   $aCases in call center management$93721769
997   $aUNINA