LEADER 02600nam 2200613Ia 450 001 9910782515903321 005 20200520144314.0 010 $a1-282-29942-5 010 $a9786612299421 010 $a1-57675-537-1 035 $a(CKB)1000000000689048 035 $a(EBL)322138 035 $a(OCoLC)191246122 035 $a(SSID)ssj0000309906 035 $a(PQKBManifestationID)11214133 035 $a(PQKBTitleCode)TC0000309906 035 $a(PQKBWorkID)10282742 035 $a(PQKB)10896439 035 $a(MiAaPQ)EBC322138 035 $a(Au-PeEL)EBL322138 035 $a(CaPaEBR)ebr10205954 035 $a(CaONFJC)MIL229942 035 $a(OCoLC)935266321 035 $a(EXLCZ)991000000000689048 100 $a20040302d2004 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aSolving tough problems$b[electronic resource] $ean open way of talking, listening, and creating new realities /$fAdam Kahane 205 $a1st ed. 210 $aSan Francisco $cBerrett-Koehler$dc2004 215 $a1 online resource (169 p.) 300 $aDescription based upon print version of record. 311 $a1-57675-464-2 320 $aIncludes bibliographical references (p. [137]-139) and index. 327 $aContents; Foreword; Introduction: The Problem with Tough Problems; PART I: TOUGH PROBLEMS; PART II: TALKING; PART III: LISTENING; PART IV: CREATING NEW REALITIES; Conclusion: An Open Way; Notes; Bibliography; Index; About the Author; 330 $aAdam Kahane spent years working in the world's hotspots, and came away with a new understanding of how to resolve conflict in a way that seems reasonable - and doable - to all parties. The result is Solving Tough Problems. Written in a relaxed, persuasive style, this is not a "how-to" book with glib answers, but rather, a very personal story of the author's progress from a young "expert" convinced of the need to provide cold, "correct" answers to an effective facilitator of positive change - by learning how to create environments that enable new ideas and creative 606 $aConflict management 606 $aProblem solving 606 $aCommunication 615 0$aConflict management. 615 0$aProblem solving. 615 0$aCommunication. 676 $a303.6/9 700 $aKahane$b Adam$01482132 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910782515903321 996 $aSolving tough problems$93716798 997 $aUNINA