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010   $a1-281-78779-5
010   $a9786611787790
010   $a90-485-0473-2
035   $a(CKB)1000000000553545
035   $a(EBL)420066
035   $a(OCoLC)476251430
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035   $a(PQKBTitleCode)TC0000295047
035   $a(PQKBWorkID)10312332
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035   $a(CaONFJC)MIL178779
035   $a(EXLCZ)991000000000553545
100   $a20091014d2007      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aObserving and registering emotional satisfaction of customer contacts$b[electronic resource] $efor customer satisfaction & loyalty /$fHu?seyin Gu?ngo?r
210   $aAmsterdam $cVossiuspers UvA$dc2007
215   $a1 online resource (191 p.)
300   $aDescription based upon print version of record.
311   $a90-5629-466-0 
320   $aIncludes bibliographical references.
327   $apt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results.
330   $aInvestigation of the emotional aspects of customer satisfaction and on the Emotional Satisfaction of Customer Contacts (ESCC) in particular
606   $aCall centers
606   $aCustomer relations
615  0$aCall centers.
615  0$aCustomer relations.
676   $a658.8/12
676   $a658.812
700   $aGu?ngo?r$b Hu?seyin$01528376
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910782202703321
996   $aObserving and registering emotional satisfaction of customer contacts$93771904
997   $aUNINA