LEADER 04808nam 2200673 a 450 001 9910782156103321 005 20200520144314.0 010 $a1-119-20950-1 010 $a1-281-38166-7 010 $a9786611381660 010 $a0-470-29407-8 035 $a(CKB)1000000000535877 035 $a(EBL)353431 035 $a(OCoLC)608624130 035 $a(SSID)ssj0000111068 035 $a(PQKBManifestationID)11137776 035 $a(PQKBTitleCode)TC0000111068 035 $a(PQKBWorkID)10065578 035 $a(PQKB)10220319 035 $a(Au-PeEL)EBL353431 035 $a(CaPaEBR)ebr10296803 035 $a(CaONFJC)MIL138166 035 $a(CaSebORM)9780470200483 035 $a(MiAaPQ)EBC353431 035 $a(EXLCZ)991000000000535877 100 $a20080229d2008 uy 0 101 0 $aeng 135 $aurunu||||| 181 $ctxt 182 $cc 183 $acr 200 10$aBeyond the babble$b[electronic resource] $eleadership communication that drives results /$fBob Matha and Macy Boehm ; foreword by Marcia Silverman 205 $a1st ed. 210 $aSan Francisco $cJossey-Bass$dc2008 215 $a1 online resource (233 p.) 300 $aDescription based upon print version of record. 311 $a1-119-11653-8 311 $a0-470-20048-0 320 $aIncludes bibliographical references (p. 207-208) and index. 327 $aBeyond the Babble: Leadership Communication That Drives Results; Contents; Foreword; The Authors; Acknowledgments; Introduction; Chapter 1: The Power of Communication; ON STRATEGY COMMUNICATION CUTS THROUGH BABBLE; EFFECTIVE COMMUNICATION GETS RESULTS; WHY COMMUNICATION MAKES A DIFFERENCE; SUMMARY; Chapter 2: On Strategy Communication: An Overview; THE ACTION EQUATION; THE PEOPLE CHANNEL; SUMMARY; Chapter 3: What Do You Need Employees to Do?; THE ELEMENTS OF ON STRATEGY DIRECTION; SETTING A CLEAR PATH FOR THE LAND OF OZ; SUMMARY; Chapter 4: What Do Employees Need to Know to Take Action? 327 $aTHEY NEED TO KNOW WHY WHO NEEDS TO KNOW?; THE LAND OF OZ KNOWS; SUMMARY; Chapter 5: What Do Employees Need to Feel to Take Action?; BE AN ORGANIZATIONAL PSYCHOLOGIST; GETTING THE INSIGHTS YOU NEED; THE LAND OF OZ GETS EMOTIONAL; SUMMARY; Chapter 6: The "Why Nots": What's Getting in the Way?; THE BEHAVIOR CHAIN; ADDRESSING A "WHY NOT"; BE AN ORGANIZATIONAL ARCHAEOLOGIST; THE LAND OF OZ CONFRONTS ITS DEMONS; SUMMARY; Chapter 7: Package: Turn the Action Equation into a Conversation; CONVERSATIONS ARE "IN THE MOMENT"; THE MEMORY ISSUE; THE CONVERSATION PLATFORM; THE LAND OF OZ GETS READY TO ROLL 327 $aWHEN ISSUES ARE THE ISSUE SUMMARY; Chapter 8: Align: Make Sure All Leaders Are On Strategy; DON'T BE FOOLED; START AT THE TOP AND WORK TO THE FRONT LINE; PROMOTE OPEN DISCUSSION AT MULTIPLE LEVELS; INCLUDE INFORMAL LEADERS IN THE PEOPLE CHANNEL; SUMMARY; Chapter 9: Equip: Give Leaders the Tools They Need to Communicate On Strategy; TRAIN LEADERS AS IF STRATEGY DEPENDED ON IT; SUPPORT LOCAL LEADERS AND THE PEOPLE CHANNEL; RECOGNIZE AND STRENGTHEN THE WEAK LINKS; COMPLEMENTARY LEADER ASSIGNMENTS; SUMMARY; Chapter 10: Drive and Support: Orchestrate and Sustain On Strategy Conversation 327 $aCREATE A DRUMBEAT TO RAISE THE VOLUME, RUN A CAMPAIGN; HOW COMMUNICATION (THE FUNCTION) CAN HELP; SUMMARY; Chapter 11: The Top Leader's Role; EXPECT A LOT; MEASUREMENT; REWARD, RECOGNIZE, AND HOLD ACCOUNTABLE; PRIORITIZE; LEAD BY EXAMPLE; Chapter 12: "How to" Resource Guide; CONDUCTING DISCUSSION GROUPS; THE MEMORY GAME; ALIGNMENT INTERVIEWS AND SNAPSHOT; THE CONSIDER-DIALOGUE-SOLVE PROCESS; CONDUCTING A "RED FACE" TEST; IDENTIFYING INFORMAL LEADERS; SELECTING VEHICLES: OPPORTUNITIES ABOUND; Glossary of Terms; Notes; Index 330 $aDiscover how to connect with and inspire employees throughout an organization. Improve your leadership skills -- even if you aren't a ""natural"" communicator -- with a specific communication strategy that anyone can use. Authors Matha and Boehm present research showing that all managers can improve performance by using the principles outlined in Beyond the Babble. They explore why communication is crucial, how and when to do it, how to embed it in an organization's culture, and how to measure results. They also show how internal communications professionals can improve an organization 606 $aCommunication in management 606 $aLeadership 615 0$aCommunication in management. 615 0$aLeadership. 676 $a658.4/5 686 $a85.08$2bcl 700 $aMatha$b Bob$f1953-$01535750 701 $aBoehm$b Macy$01535751 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910782156103321 996 $aBeyond the babble$93784128 997 $aUNINA