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005 20200520144314.0
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010   $a9786613319579
010   $a0-8144-1716-7
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035   $a(EBL)782022
035   $a(OCoLC)756484277
035   $a(SSID)ssj0000535628
035   $a(PQKBManifestationID)12196734
035   $a(PQKBTitleCode)TC0000535628
035   $a(PQKBWorkID)10522417
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035   $a(Au-PeEL)EBL782022
035   $a(CaPaEBR)ebr10500275
035   $a(CaONFJC)MIL331957
035   $a(OCoLC)760992508
035   $a(CaSebORM)9780814417157
035   $a(MiAaPQ)EBC782022
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100   $a20110523d2012      uy             0
101 0 $aeng
135   $aurcn|||||||||
181   $ctxt
182   $cc
183   $acr
200 10$aCustomer service management training 101$b[electronic resource] $equick and easy techniques that get great results /$fRene?e Evenson
205   $a1st ed.
210   $aNew York $cAmerican Management Association$dc2012
215   $a1 online resource (306 p.)
300   $aIncludes index.
311   $a0-8144-1715-9 
327   $aManaging yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.
330   $aGreat customer service depends on great customer service MANAGEMENT.
606   $aCustomer services$xManagement
606   $aExecutives$xTraining of
606   $aTime management
606   $aLeadership
606   $aCommunication in management
615  0$aCustomer services$xManagement.
615  0$aExecutives$xTraining of.
615  0$aTime management.
615  0$aLeadership.
615  0$aCommunication in management.
676   $a658.3/1245
700   $aEvenson$b Renee$f1951-$01507589
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910781628703321
996   $aCustomer service management training 101$93856679
997   $aUNINA