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100   $a20100315d2010      uy             0
101 0 $aeng
135   $aurcn|||||||||
181   $ctxt
182   $cc
183   $acr
200 10$aAmerica's service meltdown$b[electronic resource] $erestoring service excellence in the age of the customer /$fRaul Pupo
210   $aSanta Barbara, Calif. $cPraeger/ABC-CLIO$dc2010
215   $a1 online resource (193 p.) 
300   $aBibliographic Level Mode of Issuance: Monograph
311   $a0-313-38602-1 
320   $aIncludes bibliographical references (p. [155]-160) and index.
606   $aCustomer services$zUnited States
606   $aCustomer relations$zUnited States
615  0$aCustomer services
615  0$aCustomer relations
676   $a658.8/12
700   $aPupo$b Raul$01498461
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910781139903321
996   $aAmerica's service meltdown$93724025
997   $aUNINA