LEADER 02805nam  2200685 a 450 
001 9910781053303321
005 20200520144314.0
010   $a1-282-30062-8
010   $a9786612300622
010   $a1-60509-139-1
035   $a(CKB)2550000000007110
035   $a(EBL)483752
035   $a(OCoLC)449521239
035   $a(SSID)ssj0000294777
035   $a(PQKBManifestationID)11255611
035   $a(PQKBTitleCode)TC0000294777
035   $a(PQKBWorkID)10312257
035   $a(PQKB)11611780
035   $a(Au-PeEL)EBL483752
035   $a(CaPaEBR)ebr10315417
035   $a(CaONFJC)MIL230062
035   $a(CaSebORM)9781605091396
035   $a(MiAaPQ)EBC483752
035   $a(EXLCZ)992550000000007110
100   $a20090202d2009      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aEffective apology$b[electronic resource] $emending fences, building bridges, and restoring trust /$fJohn Kador
205   $a1st ed.
210   $aSan Francisco $cBerrett-Koehler Publishers$d2009
215   $a1 online resource (284 p.)
225 1 $aA BK business book
300   $aDescription based upon print version of record.
311   $a1-57675-901-6 
320   $aIncludes bibliographical references (p. 243-251) and index.
327   $aThe age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
330   $aFrom JetBlue to Eliot Spitzer, John Edwards to Pete Rose, at some point everyone needs to know how to make an effective apology.  This is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations.  It guides the reader through all aspects of making effective apologies in all situations.
410  0$aBK business book.
606   $aCorporate image
606   $aApologizing
606   $aCorporations$xPublic relations
606   $aBusiness communication
606   $aCrisis management
615  0$aCorporate image.
615  0$aApologizing.
615  0$aCorporations$xPublic relations.
615  0$aBusiness communication.
615  0$aCrisis management.
676   $a659.2
700   $aKador$b John$01465101
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910781053303321
996   $aEffective apology$93674963
997   $aUNINA