LEADER 03478oam 2200637I 450 001 9910780382103321 005 20230421041647.0 010 $a1-134-84024-1 010 $a1-134-84025-X 010 $a1-280-33069-4 010 $a9786610330690 010 $a0-203-07119-0 024 7 $a10.4324/9780203071199 035 $a(CKB)111087027072788 035 $a(EBL)168289 035 $a(OCoLC)275283841 035 $a(SSID)ssj0000231090 035 $a(PQKBManifestationID)11193158 035 $a(PQKBTitleCode)TC0000231090 035 $a(PQKBWorkID)10198690 035 $a(PQKB)11428455 035 $a(MiAaPQ)EBC168289 035 $a(Au-PeEL)EBL168289 035 $a(CaPaEBR)ebr10057240 035 $a(CaONFJC)MIL33069 035 $a(OCoLC)276791767 035 $a(EXLCZ)99111087027072788 100 $a20180331d1997 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 14$aThe quality management sourcebook $ean international guide to materials and resources /$fChristine Avery and Diane Zabel 210 1$aLondon ;$aNew York :$cRoutledge,$d1997. 215 $a1 online resource (328 p.) 300 $aIncludes indexes. 311 $a0-415-10831-4 320 $aIncludes bibliographical references and indexes. 327 $aCover; The Quality Management Sourcebook; Title Page; Copyright Page; Table of Contents; Preface and Acknowledgments; I Introduction: General Sources for Information on Quality Management; 1 Internet resources; 2 Books; 3 Articles; II Applications of TQM; III Focus on Specific Aspects of Quality Management; 1 Teams; 2 Customers; 3 Analytical and statistical tools; 4 Corporate culture; 5 Leadership; 6 Training, human resource issues, and communication; IV Quality in the Future: What Role Does ISO 9000 Play?; 1 Books on ISO 9000; 2 Articles on ISO 9000; V Resource Materials 327 $a1 Strategies for locating additional informationi Book publishers and distributors; ii Periodicals; iii Databases; iv Useful Library of Congress subject headings; 2 Training materials; i Audio-visual and interactive multimedia training resources; ii Software packages; iii Software finding aid; 3 Executive development programs; 4 Quality management consultants survey; 5 TQM associations; 6 Malcolm Baldrige National Quality Award; Glossary; Name index; Title index; Subject index 330 $aThe concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information.The book begins with the origi 606 $aTotal quality management$vBibliography 606 $aManagement$vBibliography 615 0$aTotal quality management 615 0$aManagement 676 $a016.6585/62 700 $aAvery$b Christine.$0621049 701 $aZabel$b Diane$0737592 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910780382103321 996 $aThe quality management sourcebook$93865944 997 $aUNINA