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100   $a20030922d2004      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 12$aA survival guide for working with humans$b[electronic resource] $edealing with whiners, back-stabbers, know-it-alls, and other difficult people /$fGini Graham Scott
210   $aNew York $cAmerican Management Association$dc2004
215   $a1 online resource (222 p.)
300   $aIncludes index.
311   $a0-8144-7205-2 
327   $aWhen sweet revenge isn't so sweet -- Watch out for the eggshells -- Don' fight--find out! -- When to turn down the volume, or find someone else to do it -- When a problem spirals out of control -- Prepare for the worst-case scenario -- When nothing is the best solution -- Keep it clear, clear, clear -- Choosing your battles -- Watch out for confidences -- When you're not in the family -- Dealing with unearned praise -- The blame game -- Besting the betrayer -- Don't let them ethics you -- When someone wants to change the rules -- When there's a betrayer in the group -- Finders keepers--or not? -- Fraud happens -- The great communicator--not! -- Learning to let 'em go : the demanding client -- The give and take paradox -- When nothing seems to work, it's time to go legal -- Passing the responsibility buck -- Get out while you can -- When help turns to help!!!--get me out of this -- Beating the recommendation game -- Knowing when to back off : don't push a negotiation too far -- What to do when everything seems to be going wrong -- When to keep your cards to yourself -- Watch out for warning signs -- Don't resign yourself--redesign yourself -- Be a problem solver--theirs not yours -- Dealing with the boss from hell -- Mastering your survival skills -- What's your survival quotient? a self-assessment quiz.
330   $aA down-to-earth, practical approach to making work and business relationships more successful.
606   $aConflict management
606   $aInterpersonal conflict
606   $aInterpersonal relations
615  0$aConflict management.
615  0$aInterpersonal conflict.
615  0$aInterpersonal relations.
676   $a650.1/3
700   $aScott$b Gini Graham$0621086
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910780271803321
996   $aA survival guide for working with humans$93731638
997   $aUNINA