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100   $a20030428d2003      uy             0
101 0 $aeng
135   $aurcn|||||||||
181   $ctxt
182   $cc
183   $acr
200 10$aWinning behavior$b[electronic resource] $ewhat the smartest, most successful companies do differently /$fTerry R. Bacon and David G. Pugh
210   $aNew York $cAmacom$dc2003
215   $a1 online resource (367 p.)
300   $aDescription based upon print version of record.
311   $a0-8144-7163-3 
320   $aIncludes bibliographical references and index.
327   $a""Contents""; ""Preface""; ""Acknowledgments""; ""1 THE FINAL FRONTIER""; ""2 WE WILL ASSIMILATE YOU""; ""3 YOU ARE HOW YOU BEHAVE""; ""4 THE FOUR WAYS TO CREATE BEHAVIORAL DIFFERENTIATION""; ""5 THE GOLD STANDARDS IN BEHAVIORAL DIFFERENTIATION""; ""6 RANDOM ACTS OF KINDNESS""; ""7 EXCEPTIONAL VALUES""; ""8 LIVING THE PROMISE""; ""9 THE ENGINES THAT DRIVE BEHAVIORAL DIFFERENTIATION""; ""10 WHY SOUTHWEST AIRLINES SOARS: B2C BEHAVIORAL DIFFERENTIATION""; ""11 SEARCHING FOR STARS: B2B BEHAVIORAL DIFFERENTIATION""; ""12 CREATING AND SUSTAINING BEHAVIORAL DIFFERENTIATION""; ""Index""
606   $aOrganizational behavior
606   $aOrganizational effectiveness
615  0$aOrganizational behavior.
615  0$aOrganizational effectiveness.
676   $a658
700   $aBacon$b Terry R$01496871
701   $aPugh$b David G$g(David George),$f1944-$01496870
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910780269703321
996   $aWinning behavior$93731618
997   $aUNINA