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010   $a0-87389-319-0
010   $a600-00-4894-7
035   $a(CKB)2550000001101287
035   $a(EBL)3002634
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035   $a(PQKBManifestationID)12400242
035   $a(PQKBTitleCode)TC0000887017
035   $a(PQKBWorkID)10838931
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035   $a(Au-PeEL)EBL3002634
035   $a(CaPaEBR)ebr10929596
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035   $a(EXLCZ)992550000001101287
100   $a20090615d2009      uy|            0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aBeyond the ultimate question $ea systematic approach to improve customer loyalty /$fBob E. Hayes
210  1$aMilwaukee, Wisconsin :$cASQ Quality Press,$d2009.
215   $a1 online resource (432 p.)
300   $aDescription based upon print version of record.
311   $a0-87389-772-2 
320   $aIncludes bibliographical references and index.
606   $aCustomer loyalty
606   $aConsumer satisfaction
606   $aCustomer services
615  0$aCustomer loyalty.
615  0$aConsumer satisfaction.
615  0$aCustomer services.
676   $a658.8/343
700   $aHayes$b Bob E.$f1963-$0144998
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910779879103321
996   $aBeyond the ultimate question$93729507
997   $aUNINA