LEADER 02488nam 2200577 a 450 001 9910779234103321 005 20161219111324.0 010 $a1-5443-4993-9 010 $a1-322-41837-3 010 $a0-7619-2936-3 010 $a1-4522-6299-3 035 $a(CKB)2550000000105433 035 $a(EBL)996632 035 $a(OCoLC)809772271 035 $a(SSID)ssj0000675419 035 $a(PQKBManifestationID)12294365 035 $a(PQKBTitleCode)TC0000675419 035 $a(PQKBWorkID)10668277 035 $a(PQKB)11340169 035 $a(MiAaPQ)EBC996632 035 $a(OCoLC)808344353 035 $a(StDuBDS)EDZ0000076805 035 $a(EXLCZ)992550000000105433 100 $a20120418d2004 fy| 0 101 0 $aeng 135 $aur||||||||||| 181 $ctxt 182 $cc 183 $acr 200 10$aBridging differences$b[electronic resource] $eeffective intergroup communication /$fWilliam B. Gudykunst 205 $a4th ed. 210 $aThousand Oaks, Calif. ;$aLondon $cSAGE$dc2004 215 $a1 online resource (xvi, 425 p.) 300 $aDescription based upon print version of record. 311 $a1-4522-2970-8 311 $a0-7619-2937-1 320 $aIncludes bibliographical references (p. 375-414) and index. 327 $aCOVER; CONTENTS; PREFACE; 1 - Communicating With Strangers; 2 - Understanding Cultural Differences; 3 - Understanding Group Differences; 4 - Having Expectations for Strangers; 5 - Attributing Meaning to Strangers' Behavior; 6 - Exchanging Messages With Strangers; 7 - Being Perceived as Competent Communicators; 8 - Managing Conflict With Strangers; 9 - Developing Relationships With Strangers; 10 - Building Community With Strangers; REFERENCES; INDEX; ABOUT THE AUTHOR 330 8 $aThis fourth edition builds on the strengths of the previous editions and provides state-of-the-art knowledge about intergroup communication. It brings a strong skills-oriented approach to improving communication effectiveness between people from different groups (cultures, ethnic groups, social classes). 606 $aIntercultural communication 606 $aInterpersonal communication 615 0$aIntercultural communication. 615 0$aInterpersonal communication. 676 $a303.482 700 $aGudykunst$b William B$0477549 801 0$bStDuBDS 801 1$bStDuBDS 906 $aBOOK 912 $a9910779234103321 996 $aBridging differences$91232189 997 $aUNINA