LEADER 04874nam 2200757 a 450 001 9910778918003321 005 20230125195931.0 010 $a1-78268-064-0 010 $a1-283-89236-7 010 $a1-60649-075-3 024 7 $a10.4128/9781606490754 035 $a(CKB)2550000000088421 035 $a(EBL)876641 035 $a(OCoLC)772396573 035 $a(SSID)ssj0000621190 035 $a(PQKBManifestationID)11371939 035 $a(PQKBTitleCode)TC0000621190 035 $a(PQKBWorkID)10613655 035 $a(PQKB)11572562 035 $a(CaBNVSL)swl00400341 035 $a(Au-PeEL)EBL876641 035 $a(CaPaEBR)ebr10522200 035 $a(CaONFJC)MIL420486 035 $a(CaSebORM)9781606490747 035 $a(MiAaPQ)EBC876641 035 $a(EXLCZ)992550000000088421 071 53$a2$bBEP 100 $a20111223d2012 fy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aConversations about job performance$b[electronic resource] $ea communication perspective on the appraisal process /$fMichael E. Gordon and Vernon D. Miller 205 $a1st ed. 210 $a[New York, N.Y.] (222 East 46th Street, New York, NY 10017) $cBusiness Expert Press$dc2012 215 $a1 online resource (278 p.) 225 1 $aHuman resource management and organizational behavior collection,$x1946-5645 300 $aDescription based upon print version of record. 311 $a1-60649-074-5 320 $aIncludes bibliographical references (p. 213-253) and index. 327 $aPreface -- Part I. Introduction to performance appraisal -- 1. Introduction -- 2. Performance appraisal methods -- 3. The communication-centered approach -- Part II. Preinterview phase -- 4. Developing a vocabulary for performance appraisal -- 5. Social context of performance appraisals -- 6. Planning the performance review -- Part III. Enacting the interview -- 7. Communication mediums for performance feedback -- 8. Holding a conversation to review performance -- Part IV. Post-interview phase -- 9. Documenting the performance review and moving on -- 10. Outcomes of the performance review -- 11. Concluding remarks -- Notes -- References -- Index. 330 3 $aResearchers and practitioners have devoted substantial time and effort over many years to develop satisfactory performance appraisal systems that impart useful information to employees about their job performance. Nonetheless, problems continue to arise, principally because managers often find it difficult to provide feedback on performance to their employees. We offer a Communication- Centered Approach (CCA) to performance appraisal that is focused on its most challenging part, viz., the appraisal interview. The CCA is intended to facilitate this discussion between managers and their employees by addressing the communication issues involved in preparing for, conducting, and reporting the results of a conversation about job performance. The CCA is useful because, despite the continuing evolution of performance appraisal, a conversation about the employee's performance is still a very important component of the latest systems. Also, focusing on communication offers a valuable perspective on all aspects of performance appraisal: defining performance and its various facets; how performance information is given and perceived; and the interactional context that affects the meaning of feedback. The CCA, in other words, offers ideas pertinent to the preinterview, interview, and post-interview phases of the performance appraisal process that make discussions of employee performance more effective. Importantly, the communication literature that is the basis for each of these ideas is described and illustrations are offered of how the conceptual foundation may be translated into practice. Samples of materials consistent with the CCA that were developed at a renowned research and development laboratory are woven into the presentation. 410 0$aHuman resource management and organizational behavior collection.$x1946-5645 606 $aEmployees$xRating of 606 $aCommunication in personnel management 610 $aAppraisal interview 610 $ahuman resource management 610 $aperformance appraisal 610 $aperformance management 610 $aagenda setting 610 $aframing 610 $asemantic net 610 $anarrative 615 0$aEmployees$xRating of. 615 0$aCommunication in personnel management. 676 $a658.3125 700 $aGordon$b Michael E$g(Michael Ernest)$047287 701 $aMiller$b Vernon D$01499168 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910778918003321 996 $aConversations about job performance$93725021 997 $aUNINA