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010   $a1-280-21462-7
010   $a9786610214624
010   $a0-309-59480-4
010   $a0-585-14333-1
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035   $a(EBL)3376519
035   $a(MiAaPQ)EBC3376519
035   $a(Au-PeEL)EBL3376519
035   $a(CaPaEBR)ebr10056792
035   $a(CaONFJC)MIL21462
035   $a(OCoLC)923264400
035   $a(EXLCZ)99110986584753352
100   $a20040923d1988      my             0
101 0 $aeng
135   $aurcn|||||||||
200 00$aManaging innovation$b[electronic resource] $ecases from the services industries /$fBruce R. Guile and James Brian Quinn, editors
210   $aWashington, D. C. $cNational Academy Press$dc1988
215   $a1 online resource (224 p.)
225 1 $aSeries on technology and social priorities
300   $aDescription based upon print version of record.
311   $a0-309-03891-X 
320   $aIncludes bibliographical references and index.
327   $a""Managing Innovation""; ""Copyright""; ""Preface""; ""Contents""; ""Managing Innovation in Services""; ""NEW PRODUCTS AND PROCESSES""; ""STRATEGY, STRUCTURE, AND TECHNOLOGY""; ""SUMMARY AND CONCLUSIONS""; ""Services Technology and Manufacturing: Cornerstones of the U.S. Economy""; ""MAJOR THREATS AND OPPORTUNITIES FOR THE 1990's""; ""NEW TERMS OF COMPETITION IN SERVICES""; ""Concentration and Diffusion""; ""Networks and Variety in Services""; ""International Implications""; ""Segmentation and Responsiveness""; ""THE MANUFACTURING-SERVICES INTERFACE""
327   $a""Services Directly Substitute for Manufactures"" ""SERVICES GENERATE MANUFACTURING MARKETS""; ""Services Technologies Improve Market Responsiveness""; ""Manufacturers Become Services Producers""; ""Services Lower Costs and Increase Product Value""; ""Services Support International Manufacturing Operations""; ""Manufacturers Benefit from External Services Innovations""; ""MANUFACTURING'S CHANGING STRATEGIC ENVIRONMENT""; ""Exchange Rates Determine Manufacturing Costs""; ""New Power Relationships with Services Groups""; ""Disintermediation Builds New Industries""
327   $a""CONCLUSIONS: SERVICES INNOVATION""""ACKNOWLEDGMENTS""; ""NOTES""; ""REFERENCES""; ""Pictures and Parts: Delivering an Automated Automotive Parts Catalog""; ""EARLY HISTORY""; ""Parts Catalogs and Service Manuals""; ""The Creation of Parts Catalogs""; ""Micropublishing Processing""; ""The 1632 Project GM I""; ""Silver Crisis""; ""Search for High Tech""; ""A FRESH START""; ""Microfiche Catalog GM II""; ""A Hybrid Solution Pursued GM III""; ""The Electronic Parts Catalog (EPC) Concept GM IV""; ""GM Dealer Business Environment""; ""The Challenge""; ""Sources of Information""
327   $a""Organization Structure"" ""Gray Scale""; ""Prototype Development""; ""Field Tests""; ""Product Launch""; ""April to October 1987""; ""CONCLUSIONS""; ""Custodial Package Tracking at Federal Express""; ""BACKGROUND""; ""COSMOS IIB""; ""1974-1983 Summary""; ""Initial Financing""; ""Initial Hardware Development""; ""Initial Software Development""; ""Project Management""; ""Communications""; ""Testing""; ""Financial Environment""; ""Computing Environment""; ""Competitive Environment""; ""Implementation Financing""; ""Project Evolution""; ""A New Direction""; ""Problems and a Delay""
327   $a""Super Tracker Implementation"" ""A Smart Base Breakthrough""; ""Future""; ""CONCLUSION""; ""ACKNOWLEDGEMENTS""; ""Electronic Automation at the New York Stock Exchange""; ""The Trading Process""; ""A Cooperative Activity""; ""The Marketplace""; ""The Valuation Process""; ""BRIEF HISTORY OF TRADING""; ""The Unitary Specialist Market""; ""Market Data Systems""; ""Order/Report Delivery""; ""Trade Support""; ""THE CAPACITY ISSUE""; ""Variability and Unpredictability""; ""Constant Upgrades in the System""; ""A Step-by-Step Process""; ""Electronic Books""; ""Competing Approaches""
327   $a""CAPACITY PLANNING AND PROGRAM TRADING""
410  0$aSeries on technology and social priorities.
606   $aService industries$xTechnological innovations$xManagement
606   $aIndustries
615  0$aService industries$xTechnological innovations$xManagement.
615  0$aIndustries.
676   $a658.575
701   $aGuilde$b Bruce R$01477336
701   $aQuinn$b James Brian$f1928-$0107498
712 02$aNational Academy of Engineering.
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910778604703321
996   $aManaging innovation$93692471
997   $aUNINA