LEADER 03644oam 2200697M 450 001 9910777977203321 005 20230810000040.0 010 $a1-315-61624-6 010 $a1-317-03361-2 010 $a1-317-03360-4 010 $a1-282-24334-9 010 $a9786612243349 010 $a0-7546-9349-X 024 7 $a10.1201/9781315616247 035 $a(CKB)1000000000762197 035 $a(EBL)438714 035 $a(OCoLC)432428967 035 $a(SSID)ssj0000295674 035 $a(PQKBManifestationID)11229263 035 $a(PQKBTitleCode)TC0000295674 035 $a(PQKBWorkID)10335752 035 $a(PQKB)10877991 035 $a(MiAaPQ)EBC438714 035 $a(Au-PeEL)EBL438714 035 $a(CaPaEBR)ebr10303007 035 $a(CaONFJC)MIL224334 035 $a(OCoLC)1014375672 035 $a(OCoLC-P)1014375672 035 $a(FlBoTFG)9781317033615 035 $a(EXLCZ)991000000000762197 100 $a20171208d2017 uy 0 101 0 $aeng 135 $aurcn||||||||| 181 $ctxt 182 $cc 183 $acr 200 14$aThe ETTO Principle: Efficiency-Thoroughness Trade-Off $eWhy Things That Go Right Sometimes Go Wrong 205 $aFirst edition. 210 1$aBoca Raton, FL :$cCRC Press,$d2017. 215 $a1 online resource (163 p.) 300 $aIncludes index. 311 $a0-7546-7677-3 311 $a0-7546-7678-1 327 $aCover; Contents; List of Figures; List of Tables; Prologue; 1: The Need to Understand Why Things Go Wrong; 2: From Rationality to ETTOing; 3: Explaining Human Irrationality; 4: Efficiency-Thoroughness Trade-Off in Practice; 5: The Usefulness of Performance Variability; 6: ETTOs of the Past; 7: ETTOs of the Future; Epilogue; Subject Index 330 2 $a"Accident investigation and risk assessment have for decades focused on the human factor, particularly 'human error'. Countless books and papers have been written about how to identify, classify, eliminate, prevent and compensate for it. This bias towards the study of performance failures, leads to a neglect of normal or 'error-free' performance and the assumption that as failures and successes have different origins there is little to be gained from studying them together. Erik Hollnagel believes this assumption is false and that safety cannot be attained only by eliminating risks and failures. The ETTO Principle looks at the common trait of people at work to adjust what they do to match the conditions - to what has happened, to what happens, and to what may happen. It proposes that this efficiency-thoroughness trade-off (ETTO) - usually sacrificing thoroughness for efficiency - is normal. While in some cases the adjustments may lead to adverse outcomes, these are due to the very same processes that produce successes, rather than to errors and malfunctions. The ETTO Principle removes the need for specialised theories and models of failure and 'human error' and offers a viable basis for effective and just approaches to both reactive and proactive safety management."--Provided by publisher. 606 $aPerformance technology 606 $aPerformance$xPsychological aspects 606 $aIndustrial accidents 615 0$aPerformance technology. 615 0$aPerformance$xPsychological aspects. 615 0$aIndustrial accidents. 676 $a658.3 676 $a658.3/14 676 $a658.314 700 $aHollnagel$b Erik$f1941-$0850318 801 0$bOCoLC-P 801 1$bOCoLC-P 906 $aBOOK 912 $a9910777977203321 996 $aThe ETTO Principle: Efficiency-Thoroughness Trade-Off$93732583 997 $aUNINA