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100   $a20070824d2005      uy             0
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181   $ctxt
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200 10$aPerception of a difference$b[electronic resource] $ethe power in buying, marketing and selling customer care /$fWesley Zimmerman
210   $aScottsdale, AZ $cWZA, Inc.$dc2005
215   $a1 online resource (321 p.) 
300   $aBibliographic Level Mode of Issuance: Monograph
311   $a0-9760307-0-5 
606   $aCustomer services$xMarketing
606   $aCustomer relations
615  0$aCustomer services$xMarketing.
615  0$aCustomer relations.
700   $aZimmerman$b Wesley$01503849
801  0$bMiAaPQ
801  1$bMiAaPQ
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906   $aBOOK
912   $a9910777970603321
996   $aPerception of a difference$93732522
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