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100   $a19941024d1995      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 00$aReal people, real problems$b[electronic resource] $ean evaluation of the long-term care ombudsman programs of the Older Americans Act /$fJo Harris-Wehling, Jill C. Feasley, and Carroll L. Estes, editors
210   $aWashington, D.C. $cDivision of Health Care Services, Institute of Medicine$d1995
215   $a1 online resource (309 p.)
300   $aDescription based upon print version of record.
311   $a0-309-57158-8 
320   $aIncludes bibliographical references.
327   $a""Real People Real Problems""; ""Copyright""; ""Preface""; ""Acknowledgments""; ""Contents""; ""Summary""; ""ORIGINS OF THE STUDY AND REPORT""; ""THE LONG-TERM CARE OMBUDSMAN PROGRAM""; ""STATE COMPLIANCE WITH PROGRAM MANDATES""; ""Findings""; ""Recommendations on Compliance""; ""CONFLICTS OF INTEREST""; ""Legislative and Conceptual Aspects""; ""Recommendations on Conflicts of Interest""; ""EFFECTIVENESS OF THE OMBUDSMAN PROGRAM""; ""Continuance of the Ombudsman Program""; ""Exemplary Practices and Performance""; ""Data and Information Systems""; ""Research Imperatives""
327   $a""Adequate Management of Volunteers""""ADEQUACY OF RESOURCES""; ""Financial Resources and Program Performance""; ""Formula for Allocating Federal Funds and Level of State Contributions""; ""MANAGEMENT OF FISCAL RESOURCES""; ""Unmet Need and Unfunded Responsibilities""; ""NEED FOR AND FEASIBILITY OF EXPANDING THE OMBUDSMAN PROGRAM""; ""CLOSING COMMENTS""; ""1 Advocating for Quality of Care and Quality of Life for Residents of Long-Term Care Facilities""; ""INTRODUCTION""; ""WHAT IS LONG TERM CARE?""; ""WHO USES LONG TERM CARE?""; ""Nursing Facility Residents""
327   $a""Residents of Board and Care Homes and Other Residential Settings""""LONG-TERM CARE EXPENDITURES AND SOURCES OF FUNDS: WHO PAYS?""; ""QUALITY OF CARE AND QUALITY OF LIFE""; ""Quality of Care""; ""Quality of Life""; ""ASSURING, ASSESSING, AND IMPROVING QUALITY""; ""THE INSTITUTE OF MEDICINE STUDY""; ""ORGANIZATION OF THIS REPORT""; ""2 Overview of the Older Americans Act Long-Term Care Ombudsman Program""; ""EVOLUTION OF THE LONG-TERM CARE OMBUDSMAN PROGRAM""; ""Ombudsman Theory and Practice""; ""History of the Long-Term Care Ombudsman Program""; ""STATUS OF THE CURRENT PROGRAM""
327   $a""Organizational Placement""""Operation""; ""Target Population""; ""Human Resources""; ""Paid Staff""; ""Volunteers""; ""Funding""; ""FUNCTIONS OF THE LONG-TERM CARE OMBUDSMAN PROGRAM""; ""Resident-Level Advocacy""; ""Ensuring that Residents Have Regular and Timely Access to the Program""; ""Investigating and Resolving Complaints""; ""Working Cooperatively with Other Agencies""; ""Providing Technical Assistance and Training to Representatives of the Program""; ""Systems-Level Advocacy""; ""Evaluating Laws and Regulations""; ""Providing Education to the Public and Facility Staff""
327   $a""Disseminating Program Data""""Promoting the Development of Citizen Organizations and Resident and Family Councils""; ""SUMMARY""; ""3 State Compliance in Carrying Out Long-Term Care Ombudsman Programs""; ""INTRODUCTION""; ""COMPLIANCE WITH MANDATED FEDERAL PROVISIONS""; ""EXTENT OF COMPLIANCE""; ""Direct Individual Advocacy Services""; ""Regular and Timely Access (Accessibility)""; ""Timely Responses (Availability)""; ""Unmet Need""; ""Systemic Advocacy""; ""FACTORS THAT ENHANCE OR IMPEDE COMPLIANCE WITH THE PROGRAMa???S FEDERAL MANDATES""; ""Leadership Within the Organizational Framework""
327   $a""Leadership from the Administration on Aging""
606   $aNursing homes$xPatient representative services$zUnited States
606   $aLong-term care facilities$xPatient representative services$zUnited States
606   $aNursing homes$xComplaints against$zUnited States
606   $aNursing homes$xLaw and legislation$zUnited States
606   $aNursing home residents$xLegal status, laws, etc$zUnited States
606   $aNursing homes$xStandards$zUnited States
615  0$aNursing homes$xPatient representative services
615  0$aLong-term care facilities$xPatient representative services
615  0$aNursing homes$xComplaints against
615  0$aNursing homes$xLaw and legislation
615  0$aNursing home residents$xLegal status, laws, etc.
615  0$aNursing homes$xStandards
676   $a362.1
701   $aHarris-Wehling$b Jo$f1941-$01531093
701   $aFeasley$b Jill C.$f1965-$01528682
701   $aEstes$b Carroll L$0560428
712 02$aInstitute of Medicine (U.S.).$bDivision of Health Care Services.
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910777425203321
996   $aReal people, real problems$93776502
997   $aUNINA