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100   $a19980803d1998      uy             0
101 0 $aeng
135   $aurcn|||||||||
181   $ctxt
182   $cc
183   $acr
200 10$aBeyond customer service, revised$b[electronic resource] /$fRichard F. Gerson
205   $aRev. ed.
210   $aMenlo Park, Calif. $cCrisp Publications$dc1998
215   $a1 online resource (118 p.) 
225 1 $aA Fifty-Minute series book
300   $a"Effective programs for retaining your customers"--Cover.
311   $a1-56052-461-8 
410  0$aFifty-Minute series.
606   $aCustomer relations
606   $aCustomer services
615  0$aCustomer relations.
615  0$aCustomer services.
676   $a658.8/12
700   $aGerson$b Richard F$089648
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910777401203321
996   $aBeyond customer service, revised$93763765
997   $aUNINA