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100   $a19981113d2000      uy             0
101 0 $aeng
135   $aurcn|||||||||
181   $ctxt
182   $cc
183   $acr
200 10$aCustomer satisfaction$b[electronic resource] $epractical tools for building important relationships /$fDru Scott
205   $a3rd ed.
210   $aMenlo Park, Calif. $cCrisp Publications$dc2000
215   $a1 online resource (126 p.) 
225 1 $aA fifty-minute series book
300   $aBibliographic Level Mode of Issuance: Monograph
311   $a1-56052-523-1 
320   $aIncludes bibliographical references.
410  0$aFifty-Minute series.
606   $aConsumer satisfaction
606   $aCustomer relations
615  0$aConsumer satisfaction.
615  0$aCustomer relations.
676   $a658.8/343
700   $aScott$b Dru$01554165
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910777370403321
996   $aCustomer satisfaction$93815241
997   $aUNINA