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100   $a19951102d1996      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
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183   $acr
200 10$aBenchmarking basics$b[electronic resource] $elooking for a better way /$fJames G. Patterson
210   $aMenlo Park, Calif. $cCrisp Publications$dc1996
215   $a1 online resource (94 p.)
225 1 $aA Fifty-Minute series book
300   $aDescription based upon print version of record.
311   $a1-56052-356-5 
320   $aIncludes bibliographical references (p. 73-74).
327   $a""TITLE""; ""COPYRIGHT""; ""PREFACE""; ""ABOUT THE AUTHOR""; ""ACKNOWLEDGMENTS""; ""CONTENTS""; ""INTRODUCTION""; ""SECTION I Benchmarking: What About It?""; ""OBJECTIVES""; ""WHAT IS BENCHMARKING?""; ""Understanding Benchmarking: The First Steps""; ""THE ORIGINS OF BENCHMARKING""; ""WHY USE BENCHMARKING?""; ""DEFINE YOUR BENCHMARKING OBJECTIVES""; ""Xerox: A Case in Point""; ""Xerox Benchmarking Partners""; ""OTHER SUCCESSFUL BENCHMARKERS""; ""STATOIL: SUCCESSFUL BENCHMARKING IN EUROPE""; ""A European Benchmarking Success Story""; ""An Historical Example""
327   $a""CASE STUDY: A Creative Solution""""SECTION II Why Benchmarking?""; ""WHAT ARE THE BENEFITS TO BENCHMARKING?""; ""OBJECTIONS TO BENCHMARKING""; ""Should You Benchmark?""; ""Convincing Your Boss""; ""SECTION III Types of Benchmarking""; ""SIX TYPES OF BENCHMARKING""; ""Convincing Your Competitor""; ""DECIDING WHAT KIND IS BEST FOR YOU""; ""Internal Benchmarking""; ""Competitive Benchmarking""; ""Collaborative Benchmarking""; ""Shadow Benchmarking""; ""Functional Benchmarking""; ""World-Class Benchmarking""; ""Applying Benchmarking""; ""GOING IT ALONE OR USING A CONSULTANT""
327   $a""BENCHMARKING FOR INDIVIDUALS""""Important Questions to Ask""; ""BENCHMARKING FOR SERVICE ORGANIZATIONS""; ""SECTION IV Ready, Set, Go!""; ""BEFORE YOU START TO BENCHMARK""; ""Are You Ready to Benchmark?""; ""What You Should Benchmark""; ""Business Process Rankings""; ""Benchmarking Trends""; ""LEARNING TO BENCHMARK: THE PDCA CYCLE""; ""BENCHMARKING WITH THE PDCA CYCLE""; ""EXERCISE: Benchmarking Partner Criteria Matrix""; ""BENCHMARKING ACTION PLAN CHECKLIST""; ""PDCA Benchmarking Step-by-Step""; ""THE ETHICS OF BENCHMARKING""; ""SOLUTIONS TO COMMON BENCHMARKING MISTAKES""
327   $a""Mistake 1: Lack of Leadership""""Mistake 2: Picking the Wrong People for Your Benchmarking Team""; ""Mistake 3: Failing to Consider Strategic Long-Term Objectives""; ""Mistake 4: Too Many People on the Team""; ""Mistake 5: Teams Taking on Too Much""; ""Mistake 6: Leadership Underestimates Time Commitments""; ""Mistake 7: Picking the Wrong Benchmarking Partners""; ""Mistake 8: Assuming Every Project Needs a Site Visit""; ""Mistake 9: Management Failing to Inspect Benchmarking Results""; ""Mistake 10: Failing to Identify Targets in Advance""; ""Mistake 11: Collecting Too Much Data""
327   $a""Mistake 12: Focusing on Numerical Targets Rather Than the Process""""BENCHMARKING QUICK CHECK""; ""BENCHMARKING REVIEW""; ""IN CONCLUSION""; ""SECTION V Appendix""; ""QUALITY AND BENCHMARKING REFERENCES""; ""World Wide Web (WWW) Pages of Interest""; ""Usenet Groups of Interest""; ""THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD CRITERIA""; ""THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD CRITERIA""; ""The Four Elements""; ""1995 BALDRIGE AWARD EXAMINATION CRITERIAa???ITEM LISTING""
410  0$aFifty-Minute series.
606   $aBenchmarking (Management)
615  0$aBenchmarking (Management)
676   $a658.5/62
700   $aPatterson$b James G$0283947
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
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996   $aBenchmarking basics$93815228
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