LEADER 04507nam 22005654a 450 001 9910777347703321 005 20230607214708.0 010 $a1-4175-3312-9 035 $a(CKB)1000000000000349 035 $a(EBL)3116915 035 $a(SSID)ssj0000096503 035 $a(PQKBManifestationID)11121588 035 $a(PQKBTitleCode)TC0000096503 035 $a(PQKBWorkID)10082288 035 $a(PQKB)11481188 035 $a(MiAaPQ)EBC3116915 035 $a(Au-PeEL)EBL3116915 035 $a(CaPaEBR)ebr10058003 035 $a(OCoLC)922967006 035 $a(EXLCZ)991000000000000349 100 $a20010831d2002 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aAccountability$b[electronic resource] $emanaging for maximum results /$fSam R. Lloyd 210 $aMenlo Park, Calif. $cCrisp Learning$dc2002 215 $a1 online resource (118 p.) 225 1 $aA fifty-minute series book 300 $aDescription based upon print version of record. 311 $a1-56052-647-5 320 $aIncludes bibliographical references (p. 110). 327 $aTitle -- Copyright -- About the Author -- How to Use This Book -- Preface -- Contents -- PART 1 The Case for Accountability -- Getting Work Done Through Others -- Case Study: Sharing the Workload -- Gathering Feedback -- HOW AM I DOING? -- PART 2 The Manager/Employee Relationship -- Establishing Positive Expectations -- Self-Fulfilling Prophecy -- Case Study: A Negative Self-Fulfilling Prophecy -- Putting Self-Fulfilling Prophecy to Work -- Case Study: A Positive Self-Fulfilling Prophecy -- Creating Rapport -- Using the Pacing Technique -- Improving Listening Skills -- Common Responses and Their Risks -- Diffusing Emotion Through Active Listening -- Listening with Empathy -- Lessening Employee Dependency -- The Cycle of Dependency -- The Downward Spiral -- Promoting Accountability -- Developing Relationship Contracts -- A Valid Contract -- Mutual Agreement -- Mutual Benefit -- Mutual Ability -- Legality -- DRAFT YOUR OWN CONTRACT -- PART 3 Leadership & Management Skills -- Defining Leadership -- Setting Goals to Communicate Your Vision -- Involving Employees to Create Buy-In -- Determining the Action Steps -- Empowering Employees Through Delegating -- Why Is Delegation So Difficult? -- Case Study: Delegating or Dumping? -- Preparing To Delegate -- The Delegation Discussion -- Case Study: Delegating to Empower -- Recovering and Learning from Mistakes -- The Cost of Mishandling Mistakes -- Case Study: One Mistake Leads to Another -- Coaching Employees Through Their Mistakes -- Case Study: A Positive Learning Experience -- PART 4 Communication Tools That Build Accountability -- Matching Personality Type -- The Four Personality Types -- Delegating to Personality Type -- Communicating Win-Win Messages -- Nonassertive -- Aggressive -- Assertive -- Body Language Speaks Volumes -- Case Study: Accountability through Communication -- Giving Strokes to Get Results -- The Need for Attention -- What You Stroke Is What You Get! -- Stroking in the Workplace -- A Recognition Certificate -- Confronting Unacceptable Behavior -- The Positive Side of Confrontation -- Caring Confrontation Formula -- 1 Identify the behavior. -- 2 Identify the tangible effects. -- 3 Identify your own feelings. -- 4 Identify the change you desire. -- Case Study: Antagonizing Co-Workers -- Confrontation Made Easy -- Engage in Active Listening -- Performing a Relationship Audit -- THE RELATIONSHIP AUDIT WORKSHEET -- Discussing the Relationship Audit -- A Sample Relationship Audit Discussion -- Comments about the Sample Discussion -- The Discussion Continues -- Additional Comments -- PART 5 Follow-Up Ideas for Skill Development -- Maintain Your Momentum -- Establish an Action Plan -- Reward Yourself -- Continue to Work at It -- APPENDIX -- Author's Notes on the Case Studies. 410 0$aFifty-Minute series. 606 $aPersonnel management 606 $aResponsibility 606 $aSupervision of employees 615 0$aPersonnel management. 615 0$aResponsibility. 615 0$aSupervision of employees. 676 $a658.3 700 $aLloyd$b Sam R$01485583 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910777347703321 996 $aAccountability$93704786 997 $aUNINA